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IBM watsonx Assistant

IBM watsonx Assistant


What is IBM watsonx Assistant?

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

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Recent Reviews

Conversational AI at its best

9 out of 10
August 31, 2023
IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable …
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Product Details

What is IBM watsonx Assistant?

IBM watsonx Assistant is an AI-powered virtual agent designed to provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and natural language processing, Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises.

Beyond being just a chatbot, watsonx Assistant is designed to know when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And it can be deployed in any cloud or on-premises environment, offering integrations to a business's existing tools.

IBM watsonx Assistant Video

IBM watsonx Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

IBM watsonx Assistant starts at $0.

Amazon Lex, Azure Bot Service (Microsoft Bot Framework), and Amazon Connect are common alternatives for IBM watsonx Assistant.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of IBM watsonx Assistant are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 83)
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Score 8 out of 10
Vetted Review
Verified User
This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing agent. The tool was intended to answer our user's queries, disputes, suggestions etc as they were repetitive, it was implemented using a free account and never managed to reach the commercial level, but the tool gave us impressions that it can
  1. Easily configured
  2. It can work as an intended virtual agent / chatbot
  3. The documentation is good
  4. WhatsApp integration is impressive

Too bad our budgeting were not sufficient to go to enterprise mode, this would be such a great tool

  • Chatbot
  • Self learning
  • Integration
  • Installation
  • Configuration
  • I don't see any issues apart from cost that will be a hindrance for most companies
It did well in AI integration for your chatbot / virtual agent, it has the ability to translate the natural language that your users used, then conclude them into a predefined/trained flows so the answers can be given to users in more human way, the development was quite easy as it has a good documentation, integration with WhatsApp was also seamless, this will be a great solution if you are heading to less human contact center with high volume of requests and you want to try to minimize the human portion into as little as possible. Workflows are easy to build , a definite contender for a creative way to integrate business and gen-AI

It is a great tool, apart from the costing that are not for every organizations out there, the regulation surrounding AI is still a thin ice and that could be a potential problem later
Score 8 out of 10
Vetted Review
Verified User
We use IBM watsonx Assistant to drive our on-site customer support and to respond to basic product questions. It helps our organization to provide a better and more cohesive customer experience, and to save money on actual people responding to repetitive and simple questions that can be addressed by AI.
  • Interface is intuitive and easy-to-learn
  • Deep customization ability within the AI library and ability to constantly learn
  • Chatbots and website virtual assistants can be created/deployed quickly and low LOE
  • Fine tuning the AI models can be a bit difficult and has a steep learning curve
  • The tool is very pricey
  • The tool lags at times and sometimes the main sever running it needs to be rebooted
IBM watsonx Assistant is an excellent tool for creating and deploying on-site chatbots or virtual assistants with minimal effort. Due to the drag-and-drop UI, it is easy to create ways for customers to interact on your site with minimal (or no) coding required. This is especially helpful in a non-technical marketing department.
Rajeev Bagra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
IBM watsonx Assistant is used by us to add a chatbot into our websites that replies many of the general questions. Otherwise, query transferred to live agent or email ticket created.To leverage full capabilities, we find integration with Watson Discovery a must that ensures replies are generated scanning through documents\web pages.
  • Generate replies to general queries.
  • For specific replies, more integration needed which can be done easily within Actions.
  • Integrated with SMS, phone, Facebook, Slack, and many more
  • Instead of providing functionalities of scanning documents/web pages through Watson Discovery that requires another IBM subscription, why not provide the same through IBM watsonx Assistant subscription?
I recommend, first start with 30-day free trial of both IBM watsonx Assistant and Watson Discovery to see how it works. Simultaneously try with other free/paid chatbots by other service providers. This is because maybe your objective can be met by free or lesser price subscription product. Creating chatbot is easy with IBM watsonx Assistant with Actions. First action for example will ask your choice of communication mode (phone/email) and then ask your phone/email as second action.
Score 8 out of 10
Vetted Review
Verified User
In my personal opinion, it really gives you wings that you have a proper assistant. It gets you some news if asked, updates addresses, can be linked to a company website easily, is adaptable, easy to integrate, and very quick in response with accurate and consistent answers. Moreover, it has a free version and a 30-day trial for the paid version to check if that really suits your requirements.
  • Quick responses
  • Can be used a chatbot for customer service/website
  • Easy to deploy
  • Local languages has to be added (as of now it has only English)
  • Acquires more space and data
  • Apart from the lite version, it is too pricy
On a website for some initial connections for the visitors on the website, IBM Watson Assistant is the best. Its AI understands the requirements of the client, and its natural language processing gives quick and accurate answers if we have some content setup. It transforms the way customer is handled. It can tackle large amounts of data, too.
Score 9 out of 10
Vetted Review
Verified User
We have different clients associated with us and for one of the client we came up with a solution to integrate IBM watsonx Assistant. One of the oldest solution available in the market. We were asked to develop , integrate and test the IBM watsonx Assistant. We developed a chatbot for one of our client and used IBM watsonx Assistant extensively. The client is from travel and tourism domain and wish to integrate chatbot to its application in order to save time and efforts of both customers and employees. So he came up with proposal and asked to serve. And we have successfully developed , integrated and tested their application with IBM watsonx Assistant. The Results of integration of IBM watsonx Assistant to their application has proven great results. It has answered most of the questions of customers in less time. It was very much precise in answering the questions.
  • Dynamic Chtbots
  • Accuracy
  • Automate answering
  • Consolidating
  • Accuracy level should be more
  • Support from IBM
  • Documentation Support
Most suited areas : - I think both Business to Business (B2B) and Business to customer (B2C) can be benefitted . In my opinion, if you are going to handle large number of customers on daily basis then this product is must to have integrated in your applications. As it will decrease the dependency of human interventions and increase the response time.

Less Suited areas : - I think any application which has less number of customers in volume should should think about it before using it.
Score 9 out of 10
Vetted Review
Verified User
IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable asset in our pursuit of providing exceptional service.
  • understanding of text and speech
  • easy integration with other systems
  • drag and drop builder makes it easy to configure by not so technical users
  • pricing :)
  • an easier way to prepare training data
  • UI can be improved
IBM watsonx Assistant is highly effective for providing instant and consistent customer support for organisations dealing with a high volume of customer inquiries.

In scenarios where interactions involve intricate or unpredictable discussions requiring nuanced understanding, Watson capabilities might fall short .... but this is the current state of all solutions on the market.
Score 8 out of 10
Vetted Review
Verified User
It has allowed the reduction of telephone contacts and assistance to users 24/7.
  • preparation of intentions in a very flexible way
  • understanding of text and speech
  • system training in a very smart way
  • improve the voice part in Italian
  • improve the naming of download files so that they are immediately identifiable (e.g. month number instead of month name; )
  • for the voice part it would be useful to be able to write certain words (such as the proper name of a product or customer) with a phonetic syntax
It is great for customer support even for complex topics. Those who just want a simple chatbot without the ability to understand user dialogues are better off with a product that works at a higher level. With antiquated telephone systems or little bandwidth available, the system does not work well
Score 10 out of 10
Vetted Review
Verified User
We use Watson Assistant to build a Chatbot to provide full support to our customers on basic questions about our systems and to perform some automated transactions where Watson Assistant is integrated with our internal systems and with RPAs. Watson Assistant was the preference at the time for its high capacity and assertiveness, being able to integrate with other systems and having a context control that we think is a differential in relation to other competitors.
  • conversation context management
  • easy integration with other systems
  • high assertiveness of AI models
  • Could use generative AI to improve chatbot conversations
  • Easy integration with Whatsapp
Compared to other competitors, Watson Assistant provided a better conversational experience
Score 9 out of 10
Vetted Review
Verified User
My use case was simple - to explore building a conversational AI chatbot. Being a drag and drop builder, IBM Watson assistant seemed like a perfect enabler for me.
The business problems to be solved was - In my organization, we had been receiving a lot of user queries regarding various grades of steel. We wanted to make some sort of a conversational AI chatbot which could help with the initial screening of leads and also answer some ready to answer FAQs.
  • Drag and Drop Builder so no knowledge of in depth coding required
  • Very intuitive interface
  • Subscription based service so can be used only when required, instead of lump sum purchase
  • Uses NLP to understand the user queries. Very less bugs in deployment
  • Great tool to qualify sales leads
  • A tad bit expensive
  • more subscription options can be provided, especially for subsidiary companies
  • training data is difficult to collect and structure
As I was a part of the sales team, I explored IBM Watson for creating a conversational AI chatbot. This chatbot was amazing for creating a first filter which could not only answer basic questions coming in from the contact database, but could also qualify leads in to hot warm and cold.
In my opinion, IBM Watson requires very structured data to give meaningful outputs. If the user switches language which asking questions, sometimes the IBM watson assistant generated chatbot provides gibberish answers. That is less appropriate.
Score 9 out of 10
Vetted Review
Verified User
IBM Watson Assistant has been developed into a fully integrated chatbot to address the business' retail customer support function in multiple countries. Our retail customers now have access to 24/7/365 support with fast response to both common and bespoke enquiries. Internally, IBM Watson Assistant has reduced the time/effort our operations team spends on phone and email requests, giving the team extra capacity to focus on value added, continuous improvement activities.
  • Ease of integration with popular channels/applications (web integration, Intercom, Slack)
  • Customizable (can add APIs)
  • Good blend of curated (logic tree), conversational AI, and visual cues (widgets) to give end-users flexibility in how they interact with the bot
  • Ability for the end-user to see/retrieve chat history
  • Better integration with popular social messaging platforms (WhatsApp, Skype, TikTok, etc.)
  • Drag-and-drop/ability to quickly add complex widgets (e.g., calendars, pre-formatted phone number entry, address finder, etc.)
IBM Watson Assistant is well suited for customer support, customer success management, email conversation monitoring/routing, and live agent escalations.

Whilst the basic building blocks and functionality are easy to understand, IBM Watson Assistant does take time and developer expertise to unlock its full potential.

IBM Watson Assistant is less appropriate for rapid turnkey deployment when compared to other competitor offerings.

Score 10 out of 10
Vetted Review
Verified User
We created a virtual agent to fetch Complaint status from IBM Case Manager. Post the status and some key information to public feeds and customer queries via chat bot. This has improved the user experience a lot and reduced the operations efforts.
  • Customer care operations
  • Enterprise applications
  • Conversational AI
  • Automation AI
  • Creating training data is difficult
  • Requires large data for accuracy
We can use Watson Assistant in Customer care operations, normal routine tasks which involves simple but time-consuming steps. With the proper set of data it can solve most of the queries via conversation AI.
Score 9 out of 10
Vetted Review
Verified User
IBM Watson [Assistant] is one of the best AI conversational platform. The UI is very developer friendly and the options like Slots and webhooks are quite useful. We are using [IBM Watson Assistant] for multiple departments like IT, Finance, Travel Desk. With the help of BMC Helix we have integrated the [IBM Watson Assistant] in such a way that a user can directly raise a ticket through chatbot and can also connect to support staff through Live Agent.
  • User Conversation Analysis
  • Disambiguation
  • Slots
  • Web Hooks
  • Annotation of entities to intents can be improved.
  • Some UI changes like having Restart Button fixed at the bottom of the text area so that user can restart the conversation in a single click at any point of time.
  • The dialog structure can be enhanced.
If the organization is using BMC Remedy as their ticketing tool then IBM Watson Assistant is the best AI to be used as it is perfectly integrated with BMC Helix platform. We can implement great functionalities like Searching for Knowledge Articles, Connecting with Support Staff, Raising an Incident and much more. Till now we were able to achieve all the requirements through [IBM Watson Assistant] except 1 i.e. opening a specific document through [IBM Watson Assistant] in an iFrame.
Score 9 out of 10
Vetted Review
Verified User
IBM Watson Assistant is a great form of using Artificial Intelligence and Machine learning hand in hand. Using this ChatBot mechanism we can get straight forward answers with good resolution time and the best thing about this tool is that it has both adaptive and predictive learning mechanism. It learns on fly and corrects itself when needed.

We are using this in our current banking application to help customer resolve their issue with less customer service representative interactions.
  • This tools helps in banking application to resolve customer issue
  • Using this Assistant gives direct resolution without any delay
  • It learns on fly using adaptive learning, which learns during bulk users scenario
  • Artificial Intelligence is very new and in needs a lot of data to be feed
  • Privacy is always a main concern when we are dealing with bots
  • Both Authentication and authorization have to go hand in hand to right user response
We are currently working in a banking application where many front end users when banking for their account need assistance, in this case reaching Customer Service representative and waiting for a longer queue might delay our actual task. We started using IBM Watson Assistant and fed some data with test users.

When more and more users started interacting it gave correct response depending on users need. Our Agent calls reduced by 17% post implementation on this tool
Leonardo Biazom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Here at we use Watson Assistant to implement Chatbot services to other companies.
The solution consists of two bots for a banking company, each one for their respective product.
The bots are integrated to mobile apps, web browser, and other technologies. Besides answering users questions, the bots also execute actions on their accounts, such as receipts, payments, card settings and others.
  • Excellent NLU understanding
  • Fast model training
  • Easy to use and integrate with other services
  • Integration with other IBM Functions
  • Easy to export all the settings of the workspace
  • Possiblity to hard code some functionalities
  • It would be good to be able to have an exclusive app to use the Assistant, instead of the web browser
  • More detailed documentation
Well suited:
  • Professionals who do not like to hard code
  • Develop your solutions without the need of installing any software of libraries
  • Develop solutions that the bot will only answer questions (like Q&A)

Less appropriate:
  • Need to hard code specific situations
  • Bots that need to execute too many actions, without the use of an orquestrator
Score 8 out of 10
Vetted Review
Verified User
provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.
  • integration with Multiple Channels
  • Personalization : depending on the questions they ask i can create actions
  • Easy to Use : it's user friendly
  • i find it hard sometimes that for every question a customer asks I have to write manually all the steps also known as actions, I would love if we have a list of actions that are predefined for us to use without writing it all
  • I would also love if we can use AI to generate the actions
  • Cost: IBM Watson Assistant can be expensive for smaller businesses, as pricing is based on usage and can quickly add up. This may limit the tool's accessibility for smaller businesses that are on a tighter budget.
IBM Watson Assistant is a good tool, I love how easy it is you need no experience in coding or even an IT background, I just need to create an action and a few steps for it to configure my assistant, another good side is the live preview I can try and use the tool and test it like a customer would do, to see if there are some aspects of improvement because our goal is to make our clients 100% satisfied.
Score 10 out of 10
Vetted Review
Verified User
I used IBM Watson to develop new chatbot AI for client which will advice medical Assistance to users and user can generate their reports from AI.AI can assist their medical report how much dosage and his health result can generate. Coming to IBM Watson easy to learn and implement to your project.
  • Easily can learn
  • Custom CSS and HTML can also added
  • Few features also coming based on new version
  • Coming custom Nodejs code those while add bit taking time
  • Better if we provide custom CSS
  • Easily we can update Color and adding custom icons
Mostly we can use where AI chatbots(Medical, Planes, cars, organizations) can be use easily can monitor and check if any issue we can find easily and update can be done just change in dialog flow. We can suggest most of AI where are using IBM Watson can suggest to use
Francesco Davidde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Watson Assistant is part of an artificial intelligence project developed for high schools. It is a successful project given the results obtained and the enthusiasm with which the students apply themselves. The objectives of the project are the development of logical skills and above all to bring students closer to technology. This project based on IBM Watson Assistant is by far the most requested and fascinating project. In the last two years, as an experiment, the project has been taken to younger students with ages 10 and 13 with outstanding results. All thanks to the ease of use of the tool.
  • it is easy to use, no code to be developed
  • it is easy to understand what is behind the scene
  • it is easy to understand what needs to get done to make it work
  • make the cloud configuration easier
The latest release is much easier that the past ones. In my experience, the tool has been used in several different contexts with successful results. Once people got used to basic tasks, it became very easy to ask for more and get results. I think it is very useful for immediate responses that usually take from 40 to 50% of questions. In some cases, IBM Watson Assistant replaced completely human activity, allowing people involved to work in the background without stress.
Score 9 out of 10
Vetted Review
IBM Watson Assistant has helped us create intuitive and cognitive assistants to help address major business problems, including self-service, allowing our customers to answer over 50% of questions they have by themselves and through virtual assistants. Another business problem IBM Watson Assistant helped us with is reducing the number of phone calls received from clients asking repetitive questions or having access issues and similar simple tasks, which we automated within Watson Assistants thanks to the Advanced Actions feature. This helped our agents to free up over 40% of their time to tackle more complicated issues and deliver a quality service by knowing about the clients' issues before the calls were handed off to them by Watson Assistant in case the assistant failed to answer clients' questions.
  • IBM Watson Assistant helps create virtual assistants in a matter of hours or days, depending on how simple or complex your workflows are.
  • IBM Watson Assistant has a great feature called "Actions" that allows technical and business users alike to create simple and advanced actions to help them create workflows to answer questions that clients might have with the option to regress back even when interrupted by other questions in the middle of the workflow in progress.
  • IBM Watson Assistant integrates nicely with several extensions, including not only Watson Discovery to benefit from the SearchSkill feature but also with a custom search using OpenAPI to allow for the assistant to answer questions from other data sources or the Internet in general.
  • Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement.
  • It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant.
  • IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team.
I strongly believe that IBM Watson Assistant is well suited for the following: - managing call centers dealing with huge numbers of calls and offering clients the option to self-serve through virtual assistants that can learn and adapt. - automating repetitive workflows in a way that allows clients to go through a series of steps to achieve the desired outcome, such as a password reset, requesting an update on an incident and/or request, checking account balance, ordering products and/or services, checking product availability and stock levels, etc. However, IBM Watson Assistant still needs further improvements, especially for clients who do not wish to implement a virtual assistant that has a UI and they wish to leverage Assistant through API calls to integrate with other systems. The current APIs are still missing several useful APIs and more resources to allow clients to learn how to implement, deploy and use Watson Assistant without its UI.
November 04, 2022

Watson Assistant review

Score 9 out of 10
Vetted Review
Verified User
We identified a need for standardization in the information passed on to and by the technical team, as well as the loss of useful information when an employee leaves the company; as we do not have a structured knowledge base, training new employees and finding information with operational procedures was a very hard task. With the creation of our chatbot the persona SUSAN, we not only managed to maintain a single knowledge base shared with the entire team, but also facilitated the location of manuals, training videos, and key information about our customers in a simple and accurate way, which became available 24x7. Technical staff can ask questions specifying products, error codes, doubts or ask for help to obtain the desired information. In the next step, we intend to expand this service to our customers. Currently, SUSAN can be accessed by a web publication or by mobile devices through PWA technology. Through the use of webhook, we were able to expand the existing resources in our Watson Assistant bot, implementing material sent by email or forms requested by the user. An update that we are implementing in this tool is the automatic translation of texts into other languages and delivery of SUSAN as a Telegram Bot channel. We have a draft environment that can be accessed (with a very restricted access level) at this address:
  • It has a great NLU engine. The understanding of the sentence informed by the user and its association with the available intentions makes the dialogue more natural and fluid, avoiding linguistic or context confusion.
  • Bot development is fast and has a short learning curve. For more advanced users, being able to write your formula directly into the JSON content is a big plus.
  • Components such as slots and webhook are present in most virtual assistants, but Watson Assistant allows you to expand these features with combinations and flow rules, allowing you to cover much more of the possibilities and ramifications that a conversation can have. This was a differentiator for me to choose Watson Assistant among other options on the market.
  • The possibility of using it in a free plan makes it possible to assess the extent to which the tool will meet the needs of the project.
  • Visual formatting options are almost non-existent from the WA panel, using the Carbon Design System is cumbersome and the documentation is very poor.
  • It doesn't have a native conversion of text to encoding with channels like Telegram and WhatsApp, as there is in google Dialogflow.
  • The new iframe resource uses sandbox but without the option to be able to change its parameters. Could have the parameterization options in the text field itself or by the JSON editor
Recommended for scenarios where all response text can be entered in the dialog tree, or in Actions mode text boxes. Also suitable for environments with complex dialogs, with many deviations. The 8-sec limitation for getting a response from a Webhook is a deterrent to using in more usage scenarios.
November 01, 2022

Watson Review.

Score 8 out of 10
Vetted Review
Verified User
have selected Watson Assistant as our Chatbot technology due largely to the low-code business-friendly conversation design studio. Which is well ahead of AWS Google and MS as far as enabling business groups to extend and manage the conversations. IBM have been swift to provide expert guidance and advice where needed to speed us on our journey.
  • Create internal/operational efficiencies
  • Improve customer relations.
  • Improved customer services.
  • Little complex.
  • Should be more affordable.
  • Data visualization should be more easy
The main reason for deploying IBM Watson Assistant in our organization is to simplify our business process by introducing chatbots that can easily be customizable and delight our customers. It is one of the best software that can easily scale any business. It fulfills our organization's needs and brings a lot of changes in our environment, and gives good business outcomes. It provides confidentiality in data security. It is straightforward to use and provides an efficient way of analyzing the data.
November 01, 2022

IBM Watson review_VJ

Score 9 out of 10
Vetted Review
Verified User
It's interactive to conduct certain types of surveys.
And coming to fair conclusions , I,e by answering questions that you relate to , thus providing appropriate data
  • Surveys
  • chat bots
  • gui
  • complexity
Its well suited for an organisation to conduct surveys for example for a certain event/virtual gathering and the requirements of the employees.
No well suited in terms of detailed specific applications
Segundo Leon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am using this platform to teach my students how to create AI-based agents in adaptative projects using the scrum framework. During the classes, the students choose a scenario of use where this kind of solution can add value to end users. One of them is the use of virtual agents to file a corruption complaint and provide informacion on its status.
  • Intents
  • Dialogs
  • Webhooks
  • Integration with an API is somewhat complex.
  • Create tutorials about how to integrate Actions with APIs.
  • Create an easy way to sign up for an academic license.
It is a platform to create virtual assistants without code, but for the same reason, it allows you to create basic assistants. Today it is necessary to create assistants interconnected with external information to add more value to the business, and in my experience, this has been very complex. Bots can be created by power users.
Shrikant Rao | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As a startup, we were looking for something that was easy to get onboard with a low learning curve. IBM Watson Assistant was the right fit partly because of the great support they have. Solved most of our queries on time and in depth. The support for a lot of languages also majorly helped us because we are based in India. Doing business in India, we need support for a lot of languages.
  • Improve business process agility
  • Built innovative solutions with ease
  • Simple and modular UI
  • Handling huge amount of data that is not structured
  • Some integrations are lacking
  • The pricing can be a little better for small scale companies
Helped us save a lot or rather cut a lot in wait time while processing data. The low learning curve also meant we could get up and running in no time. The simple UI has also added to this. So all in all saved a lot of time and effort.
Jainal Gosaliya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We at ActiveBuildings have used IBM Watson for our customer end side. We have a tool that lets the users book an appointment for air quality testing and it requires many inputs and answers to questions from the customers for an optimal understanding. The problem we solved with IBM Watson Assistant was building follow-up questions and customer query understanding from the inputs of the customers and it was a colossal improvement based on our internal satisfaction surveys.
  • Query Understanding. Natural Language Understanding
  • Fast, smart and Accurate
  • Customizable on our own data
  • Hiqhly pluggable with existing tools and infrastructure
  • Cost Effective
  • merger of other IBM Watson products like speech and image recognition is required
  • Payment plans for early startups
  • Self hosted onprem version
Best suited for QNA-based bots and support request bots. I had experience using other tools and tech but I can vouch that no other bots are as intelligent and better suited for enterprise needs as IBM Watson. This is simply because of the IBM Watson Natural Language Understanding and the level of integrations that can be done with it. Based on our internal surveys, the customer satisfaction response with this tech on top of our products is excellent. I still believe that areas, where it requires multimodal needs like automating docs, images, and voice with all the natural language understanding, are still not inclusive and can be added to the product.
Shadi Khalifa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have been using IBM Watson Assistant in multiple projects to address the needs of a number of our clients. The use cases range from answering FAQs for a municipality (e.g., when is garbage day or where are dog-friendly parks) to automatically generating conversations to assess students' understanding of different topics to providing mental health comfort to people in military and their families who don't want to have it on record.
  • Easy to develop the conversation flow.
  • Using the API to modify the conversation flow.
  • Good in picking up synonyms.
  • API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
  • There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
  • We are unable to use our own language model.
IBM Watson Assistant is great for beginners, as it is very fast/easy to learn and complex conversation flows can be achieved with minimum effort. The main issue with its simplicity is that, if you're not careful, it results in spaghetti conversation flows which are very hard to maintain. Context attributes can also be a rabbit hole and we do our best to stay away from using them.
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