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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
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What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Popular Features
- Applicant Tracking (122)9.494%
- Candidate Search (121)9.090%
- Job Requisition Management (123)8.787%
- Email Templates (122)8.686%
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Starting price (does not include set up fee)
- $1,700 per month
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What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
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iCIMS Integrations
iCIMS Competitors
iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.5.
The most common users of iCIMS are from Enterprises (1,001+ employees).
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(1-25 of 147)Companies can't remove reviews or game the system. Here's why
November 17, 2022
iCIMS is the best bang for your buck
iCIMS is used by our talent acquisition team to track all recruitment activities. We advertise over and hire for 1200 openings a year through the system. We also track key metrics such as time to fill. The system allows us to provide detailed reporting on the Talent Acquisition function throughout the organization.
- Reporting.
- Organization.
- Customization.
- Better search capabilities.
- Custom notifications would be nice.
- A proper CRM for sourcing activities with diarized reminders.
July 26, 2022
iCIMS - Great ATS for Large Orgs
Score 8 out of 10
Vetted Review
Verified User
We utilized iCIMS Talent Cloud for our entire Applicant Tracking and offer letter process. This allowed us to manage multiple job reqs at multiple locations throughout our organization and assign various job reqs and job postings to various in-house recruiters within the organization. We also utilized the technology for reporting on our Recruiting function, including candidates that had applied and how they transitioned throughout the entire process.
- Easy to attach documents throughout various stages of the hiring process, i.e., benefit guides, onboarding documents, privacy agreements
- Job req creation was easy once job descriptions were saved into the system
- Easy to track communication sent to the candidates
- The system requires you to recreate new job postings in order to refresh job boards
- The reporting functions can be limited to standard reports, and customization can be challenging
March 29, 2022
iCIMS Review
We use iCIMS Talent Cloud as a recruiting ATS and retention matrix tool. We use it on both external and internal placements. iCIMS Talent Cloud helps us address retention in the construction industry that we are facing today. It pairs nicely with LinkedIn and other hiring platforms. From previously using Salesforce for recruiting, this is a big step up and improvement to our recruiting efforts.
- Tracks Applicant status in regards to current application and previous applications.
- Allows flawless integrations between iCIMS Talent Cloud and our current HCM/HRIS.
- Gives good metrics/graphs of open/closed jobs.
- It is a little difficult to track internal applicants that are already active with our company.
- Some of the fields when hiring an employee are a little difficult to change.
- Not a sure way of identifying "eligible for rehire" within iCIMS for those that re-apply.
December 21, 2021
Intern
iCIMS assists in our hiring of employees. From recruiting to onboarding, the platform helps keep track of the process each applicant has made in completing required documentation for hiring. Using iCIMS has allowed us to be more organized and informed throughout the hiring process of each of our new employees.
- Tracks applicants for jobs.
- Follows a thorough onboarding process.
- Cooperates with our databases.
- Exporting data to excel is not easy for the common user.
- Notifications for users could be more noticeable.
- Being able to “complete” someone in your onboarding even if a coworker has something they didn’t check off, but you know it’s done.
November 13, 2021
iCIMS is A-Okay!
The iCIMS Talent Cloud is used posting job positions and sourcing candidates. Running weekly metric reports. The system is used by the HR and Recruiting team. It provides the ease of creatively tracking candidates from start to finish, communicating with candidates in an effective time, and assist with efficient note taking throughout the recruiting process.
- Easy to edit and make changes to job postings
- Provide preset emails
- Generate spreadsheets
- Check spell errors
- N/a
- N/a
November 04, 2021
Don't Settle - There Are Better Solutions!
iCIMS is my firm's Applicant Tracking System, using enterprise wide as our solution to obtain and maintain employment applications.
- Ease of applying
- Access to applications
- Functonality
- Cost
- Intuitiveness
September 27, 2021
iCIMS Review
We are using iCIMS for the recruitment processes across the whole company. Our recruiters and managers are using it to find suitable candidates and find new people who will join the company. Thanks to iCIMS we can support a global approach to recruitment consistently across the organization.
- Clarity of presenting information
- Simple but functional layout
- Not enough flexibility with customization
September 20, 2021
Scalable and easily integrates with other core HR systems on the market.
We use iCIMS for applicants to create their profile and enter all their info including but not limited to: name, DOB, address, gender, total work experience in years, companies and positions worked for in the past seven years, resumes, CV, etc. We also capture additional demographic information like race, ethnicity, current employment, industry, etc.
- Recruiting
- Onboarding
- Resume matching
- Skill set matching
- Industry matching
- Position matching
- Matching on experience in years
- Data quality
- Integration with other HR systems
- Improve latency of their website
- Make data sets concise so no unnecessary data is interfaced
September 09, 2021
Streamlined recruiting
iCIMS Talent Cloud was being used as our ATS system company wide. It provided a far more robust recruiting solution than the one with our HCM.
- Reporting
- Applicant Tracking
- Insights
- Interview scheduling capabilities
- Offer document capabilities
- Integration with HCM
July 12, 2021
You can improve your recruitment to the new level.
iCIMS Talent Cloud is used across our company as the main recruitment tool to run end to end recruitment process. It helps keep track of the candidates, post new jobs on the career portals and also to connect with potential candidates and perform assessments and invite them to the interview.
- Visibility of the requisition and candidates who applied
- Ease to navigate within the platform
- Advanced reporting capabilities
- Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
- Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor
June 30, 2021
Some great features but not what was expected.
iCIMS is being used by managers in all locations across Canada, as well as a team of recruiters. We use it for recruiting. Hiring Managers will create the job posting, recruiters will post to our job boards, manage administration and account settings, help with filtering resumes, moving candidates through the system, etc.
- Targets a larger candidate pool and attracts more candidates.
- Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
- Allows us to separate banners within the same system.
- Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
- Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
- Went through several account manager changes with no notification.
- System is not as user-friendly as sales team would have us believe.
- We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
I use iCIMS Talent Cloud to send text messages to possible recruits whose resumes I found/purchased from a third party. I use it to send interview invitations to the confirmed recruits, and I use it to keep them engaged during the onboarding process. Being able to text people directly without using my personal phone number is amazing. It also helps me reach a younger generation that doesn't always like talking on the phone.
- The opt-out message after the 1st text helps weed out the people who are not interested.
- Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
- Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.
- The character limit in the text messages themselves, I think should be higher or unlimited.
- I have always included the opt-out message after the first text is sent, but since it was made a mandatory message I seem to be getting more opt-outs than ever before. I can create a campaign with 250 candidates and only engage with 15%- 20% the other 80% opt-out immediately.
- From time to time I will upload/input a duplicate candidate and not realize it. When this happens it would be great if there was a message or something to alert me to the duplicate in case I shouldn't include them in the new campaign.
June 30, 2021
iCIMS is as expected
We use ICIMS globally as our recruitment platform. It addresses global issues with recruitment and allows for advertisement on multiple global websites.
- Applicant tracking
- Interview management
- Reporting
- Offer management
- Video interviewing
- Candidate messaging
June 29, 2021
iCIMS is struggling to stay at the forefront
Score 4 out of 10
Vetted Review
Verified User
We use it across the entire company as our ATS solution as more of our "compliance tool" to manage our hiring process and we use Phenom TXM as our talent engagement platform. Phenom TXM provides us with our external career site, internal mobility site, robust analytics, CRM, and our CMS.
- It supports the workflow and requisition management to support our compliant hiring process.
- Reporting functionality does not provide the ability to report on some of the most basic information TA functions and organizations need to be able to make data-driven decisions or to influence change.
- Marketing jobs is a nightmare and labor-intensive. Google Jobs, Indeed, and many other job boards scrape our iCIMS site to post positions but Recruiters are forced to close requisitions and open new ones every 30 days just to keep the marketing fresh. They have to do the same thing if they make any changes to the requisition because the job boards won't pick up the changes. It screws up reporting and is a significant drag on recruiters; it is labor-intensive and is burning them out.
- Our customer support used to be outstanding but it has been a revolving door of support over the last 3 years and now frankly it is non-existent. We used to have monthly meetings to ensure everything was operating well; now, it's crickets. If anyone has seen Terrence, please let him know that we miss him.
June 25, 2021
Go iCIMS!
It is being used across the organization in hiring. We have different lines of business and all managers use it with jobs they have open and the process is from creating a job to hiring a person.
- It tracks everything very well
- We can change features whenever we want depending on need
- It's all in one database
- I wish there was a notes page on the main screen of the candidates page
June 24, 2021
Clients are King!
iCIMS Talent Cloud is used nationwide across the organization in the U.S. and Canadian operations.
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.
Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.
Business problems that we had have been the extreme delay of integration projects, on multiple occasions.
Wait time to speak to the helpdesk for general concerns has been higher than normal which discourages phone communication.
- Build reports for a number of data driven analytic stats
- Creates email campaigns for a variety of needs
- Onboarding metrics are fluid and easy to use
- [I feel] Integrations shouldn't take over 6 months to initiate
June 24, 2021
Still not sure if it's the best fit for us.
iCIMS Talent Cloud is used across our entire organization for 20 locations. We have between 350-450 open positions at any given time, so it allows us to manage requisitions and candidate activity. We also utilize the TextRecruit functionality within iCIMS Talent Cloud, which is very helpful.
- TextRecruit - Easy to use and documents conversations right on profiles.
- Dashboard - Configurable and presents information concisely
- iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
- [I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
- Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
- I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
- Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.
June 24, 2021
iCIMS - Great Applicant Tracking System
We use iCIMS Talent Cloud across the whole organization as a way to attract and market talent, track candidate workflow, communicate with candidates, onboard new talent, produce metrics, and compliance reporting. We have also integrated a few third-party vendors into iCIMS Talent Cloud as a way to create a more efficient process for our HR team.
- User Friendly and Intuitive
- You can customize the product to your business needs
- The Customer Support is very good
- Allow candidates to have multiple cover letters and resumes in the system.
- The ability to search for a candidate by phone number
- Job Details in the New iCIMS Talent Cloud
June 24, 2021
Prospecting made easy
iCIMS Talent Cloud is being used to reach likely prospects in order to see if they are a good fit to enlist in the U.S. Marine Corps. iCIMS Talent Cloud is being used across my entire department and has become an excellent tool to increase productivity by maximizing our time management.
- Validating phone numbers
- Automatically filtering messages to prospects that have opted out of receiving messages from my organization
- Provides statistics with regard to messages sent, responses, response times, and response rates.
- Provides an easier way to manage messages received from likely prospects
- Allows the ability to create multiple campaigns
- Provides the option to attach a URL to your message(s)
- Provide a site that allows users to receive training in order to fully understand all available options/capabilities of the system
June 24, 2021
iCIMS Talent Cloud Review
We use iCIMS Talent Cloud in our sales department for recruiting. It was purchased to use for an ATS and CRM to house and move candidates through our talent process in a way that creates a better user and candidate experience. It was also purchased to link with outside vendors for background information.
- The platform itself is user friendly as long as you don't configure it.
- The program scrapes to a large number of job boards.
- The technical support team is really good.
- CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
- The reports are incredibly difficult to run or understand.
- They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
June 23, 2021
iCIMS has been beneficial but we need help taking full advantage of the opportunities available
We use iCIMS recruit to host our careers pages and process candidate transactions (statuses). It is being used by CFA, Inc and a couple of other entities. It is not used by our independent contractor-owned restaurants. iCIMS allow us to receive new candidates, communicate with them via email, process their application, etc.
- Highly configurable which helps us design the system to meet our unique needs
- Email templates and communications
- Allow for different experiences specific to the needs of each user
- Reporting based off of a specific historical date
- Complexity around searching/reporting
- User group configurations are sometimes difficult to change when needs arise
June 22, 2021
System Analyst Review
iCIMS is utilized throughout the organization. We implemented last December and the experience has been awesome. iCIMS customer service is outstanding. Recently our dedicated technical support analyst was out on a leave and iCIMS quickly provided a different resource for us. The system is very user friendly. We switched from another software that had numerous candidate access issues. With iCIMS those issues are very few and far between.
- Dedicated CSM
- Dedicated TAM
- Configurable
- High turnover of TAM
- Start Date field is inconsistent, should be one field completed by TA and carried through onboarding wizard
- Attract changes take too long to complete
We use iCIMS Talent Cloud for the entire organization from hiring hourly assembly workers through senior executives. We utilize it to standardize the hiring process across the organization as well as to ensure government compliance and that we are meeting all of our goals in the recruitment space. All of the tools in the system help us create a quality candidate experience.
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
June 18, 2021
iCIMS from an Administrator View
iCIMS use in our organization is strictly for talent acquisition. Used specifically for our US and Canada facilities.
- Job requisition management
- Candidate management
- Job board and third party tool integration
- Support has been lacking in recent months.
- Turnover of staff.
- Slow to respond.
June 17, 2021
From Implementation to Go Live, iCIMS is Impressive
We selected iCIMS as our new talent acquisition platform because we were looking for a cutting-edge, agile solution for recruiting and candidate engagement. iCIMS offered the best combination of tools and solutions for us to streamline and automate the recruiting process.
- Easily configurable.
- Scalable.
- Out of the box functionality.
- Extensive help and support knowledge base.
- Navigation of configuration menus.
- Standard templates that are not relevant.
- No central repository for completed onboarding documents.