Communications Outsourcing

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Admissions and Enrollment

Alumni Management

Virtual Classroom

Education

Barcode

Business Intelligence (BI)

Collaboration

Intellectual Property (IP) Management

Workflow

Enterprise

Accounting

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Cloud Storage

Cybersecurity Consulting

Data Pipeline

Digital Experience Monitoring (DEM)

Disaster Recovery

Fraud Detection

Function as a Service (FaaS)

Identity Management

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Modular Storage Area Network (SAN)

Network Performance Monitoring

SaaS Backup

Sensitive Data Discovery

User Activity Monitoring

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Direct Mail Automation

Email Marketing

Marketing Automation

Marketing Resource Management

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Call Recording

Customer Relationship Management (CRM)

Point of Sale

Sales Coaching

eCommerce Analytics

Sales

Secure Service Edge

Security

Banking

Clinical Trial Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Nonprofit Advocacy

Retail Execution

Vertical-Specific

large

medium

small

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

Microsoft Dynamics 365

Sales Force Automation

Customer Service & Support

CRM Project Management

CRM Reporting & Analytics

Customization

Social CRM

Integrations with 3rd-party Software

Platform

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Role-based user permissions

Reporting

Microsoft Dynamics 365 Microsoft Dynamics CRM

Microsoft

Salesforce Marketing Cloud Email is an email marketing platform formerly know as ExactTarget before being acquired by Salesforce in 2014. Its key features include integration with other Salesforce solutions, drag-and-drop tools, A/B testing, real time tracking, and graphical reporting.

Basic

Corporate

Salesforce Marketing Cloud Email Studio

Email & Online Marketing

Reporting & Analytics

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Dashboards

Standard reports

Custom reports

Triggered drip sequences

Exact Target ExactTarget ExactTarget Interactive Marketing Hub Salesforce Marketing Cloud Email Studio

Salesforce

The SAP Marketing Cloud (formerly the hybris Marketing Suite) is marketing operations and customer journey management software to enhance the marketing automation and campaign management functionality of both the SAP CRM and the SAP Commerce Cloud.

SAP Marketing Cloud

Enterprise Marketing Management

SAP Hybris Marketing Suite SAP Marketing Cloud SAP Marketing Suite

Adobe Marketo Engage

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Lead Management

CRM Integration

Contract Terms and Pricing Model

Campaign Management

Social Media Marketing

Platform & Infrastructure

Lead nurturing

Lead scoring and grading

Data quality management

Automated sales alerts and tasks

Calendaring

Event/webinar marketing

Social sharing and campaigns

Social profile integration

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

Adobe

Mailchimp

Third-party software integrations

HubSpot Marketing Hub

HubSpot

ActiveCampaign

Salesforce Marketing Cloud Account Engagement

Constant Contact Lead Gen & CRM

Constant Contact

Oracle Marketing

Responsys Integration to Oracle Commerce