Name: Guidewire InsuranceSuite
Rating: 9.1 (5 reviews)
Author: Guidewire Software

Communications Outsourcing

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Admissions and Enrollment

Alumni Management

Virtual Classroom

Education

Barcode

Business Intelligence (BI)

Collaboration

Intellectual Property (IP) Management

Workflow

Enterprise

Accounting

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Cloud Storage

Cybersecurity Consulting

Data Pipeline

Digital Experience Monitoring (DEM)

Disaster Recovery

Fraud Detection

Function as a Service (FaaS)

Identity Management

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Modular Storage Area Network (SAN)

Network Performance Monitoring

SaaS Backup

Sensitive Data Discovery

User Activity Monitoring

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Direct Mail Automation

Email Marketing

Marketing Automation

Marketing Resource Management

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Call Recording

Customer Relationship Management (CRM)

Point of Sale

Sales Coaching

eCommerce Analytics

Sales

Secure Service Edge

Security

Banking

Clinical Trial Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Nonprofit Advocacy

Retail Execution

Vertical-Specific

small

large

medium

Vertafore Agency Platform is the vendor's comprehensive suite of applications  for managing policies, customers, payments and claims, and integrates with other popular applications (e.g. DocuSign) to provide a comprehensive solution for agencies.

Vertafore Agency Platform

Insurance Suites

Vertafore

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

Appian

Low-Code Development

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Duck Creek Suite

Duck Creek Technologies

BlueMind

Likelihood to Recommend

Insurity Sure Suite

Insurity

Accenture Life Insurance and Annuity Software

Accenture

Adaptik Suite

Adaptik

Majesco P&C Suite

Majesco

iPipeline Financial and Insurance Solutions

Support Rating

iPipeline

EbixEnterprise

Ebix

The most common cons mentioned by reviewers include:
 
• It’s difficult to attach documents and notes, with no option to add additional fields for comments or notes.
• Additional training is sometimes required to customize the product to organization's needs.  
• The graphics may appear outdated. 
• Versioning could be improved.
• NCCI reporting is not available out of the box and may require additional integrations.

Guidewire InsuranceSuite is a user-friendly insurance software that combines all client information into one convenient place. It has generally been praised for its ease of use, particularly for claims adjusters. Some users say Guidewire specializes in home and auto insurance, and using the software for health and other kinds of insurance can be difficult. 

The most important positive experiences users have expressed include the product's effective integration between its Policy Center, Billing Center, and Claim Center modules. Users also note that it allows easy access to financials, has an intuitive user interface, makes multiple business lines easily accessible, saves customers time and effort.

However, some users have found the customization process challenging or complex. Others have noted that external correspondence systems don't work particularly well with the product. Additionally, there have been reports of slow load times when many users access the system simultaneously.

Guidewire InsuranceSuite provides a one-stop shop for integrated systems, allowing organizations to easily customize the software to fit their needs. The customer self-service portal makes it easy for customers to access quotes and manage their accounts, thus saving time and effort in the process. Additionally, the combination of policy, claim, and billing centers allows users to get a quick overview of all financials with ease. Furthermore, less duplication of work means that adjusters have an easier time managing claims, which increases overall cost efficiency. 

However, while users find this software user friendly, they note there are areas of improvement. One such area is the difficulty when trying to attach documents or add notes in the system. Another issue is that NCCI report generation does not come out of the box, meaning it may need to be added at an extra cost. The graphics could also be improved, as some users feel they are outdated. Organizations should make sure Guidewire InsuranceSuite meets their needs in terms of functionality and aesthetics.

• Ease of Use: Customers find Guidewire InsuranceSuite to be user-friendly with its single platform for multiple departments allowing for easier access to financials. Furthermore, customers have also noted the cost benefit due to less duplication of work.
• Customizability: Organizations are able to customize the software according to their specific needs and preferences, though they may require staff with specialized knowledge or additional training in order to do so.
• Self-Service Portal: The customer self-service portal allows customers to get quotes, buy policies, manage accounts, make payments, and more. Customers have found it easy to use and explain.

User-Friendliness: Reviewers praise the software's user-friendliness, with multiple users stating that it is easy to use and learn. The integrated nature of the program makes it accessible to anyone without prior knowledge or experience in the insurance industry.

Customization: Several reviewers appreciate the customization aspects of Guidewire InsuranceSuite. The software can be tailored to their specific needs and sector within the insurance industry, making it a great tool overall for different types of organizations.

Integration: Many reviewers are impressed with how well-integrated Guidewire InsuranceSuite is between its Policy Center, Claims Center, and Billing Center modules. This allows for seamless data transfer between programs, making tasks such as issuing policies, paying bills and filing claims much more straightforward than before.

Slow Performance: Some users have reported that the system becomes slow when many users are using it at the same time, which can cause delays in work and reduce productivity.

Customization Challenges: Several reviewers have mentioned that customization is challenging in Guidewire InsuranceSuite. Additionally, there is no option for additional fields for comments or notes, which can create inconvenience for some users.

Limited Functionality Related to Worker's Compensation Data: Many reviewers have noted that the insurance suite has extremely limited functionality related to worker's compensation data. This creates difficulties in setting rates related to worker's compensation information and complying with regulations from agencies such as NCCI reporting.

Guidewire offers InsuranceSuite, their comprehensive suite of applications meant as a single source of truth for all customer, financial, and transactional data, and offers supports administrative automation for property and casual insurers.

Beginner

Advanced