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Paligo

Paligo

Overview

What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

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Recent Reviews

Paligo delivers

8 out of 10
December 20, 2022
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Paligo?

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://paligo.net/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Paligo?

Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.

Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.

In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.

Paligo's top features at a glance:

  • Structured Authoring

Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.

  • Content Reuse

Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.

  • Multi-Channel Publishing

Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.

  • Versioning

Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.

  • Translation Management
Paligo offers smart translation management, avoiding duplicate files for each language. Integrates with Memsource and other TMS solutions.

Paligo Features

  • Supported: Single sourcing
  • Supported: Content reuse
  • Supported: Multi-channel publishing
  • Supported: Translation management
  • Supported: Contributor editor
  • Supported: Structured authoring
  • Supported: Topic based authoring
  • Supported: Versioning
  • Supported: Branching
  • Supported: Assignment planner
  • Supported: REST API
  • Supported: Variables
  • Supported: Conditional content
  • Supported: CCMS
  • Supported: Integrations
  • Supported: XML editor
  • Supported: Docbook

Paligo Screenshots

Screenshot of Branching in PaligoScreenshot of Conditional filters in PaligoScreenshot of Contributor editor in PaligoScreenshot of Some of the integration options in PaligoScreenshot of Main editor in PaligoScreenshot of Multi-channel publishing options in PaligoScreenshot of Assignment planner in PaligoScreenshot of Content reuse in PaligoScreenshot of SME reviewing in PaligoScreenshot of Translations in PaligoScreenshot of Versioning in Paligo

Paligo Videos

A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.

Paligo Competitors

  • Heretto
  • Vasont
  • Ixiasoft
  • MadCap Flare
  • Adobe Technical Communication Suite

Paligo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.

Heretto are common alternatives for Paligo.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(34)

Attribute Ratings

Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
Robert Pruden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish documentation to provide to the customers. Needed the ability to reuse content, a method to organize content, and an easy method to have content reviewed.
  • Ability to re-use content.
  • Ability to filter content to specific needs.
  • Ability to tag content using variables.
  • Better table functionality.
  • Move variable table buttons to prevent scrolling to add new variables.
  • Ability to locate profiles when a change is needed.
Paligo meets our needs for managing, developing, and publishing content. I do not find any less appropriate use.
Jan Bohman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo mainly for making instructions for use at the moment. Translation administration included.
  • GUI
  • Filtering
  • Taxonomies
  • Image handling
  • Want have a more hard version handling; workflow via a baseline
  • Possibility to export and save all preferences made for PDF rendering
To start making user manuals from day 1; so many good built-in functions support you to start produce very early, even if you are used to other CMS:es or are a "beginner" using structured writing / topic based writing.
  • Making PDFs is next to ideal
  • Support for managing translations is highly developed and makes it relatively easy, even for the uninitiatedRe-use any item
  • Object reuse is made with simplicity
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a software company that creates software for all kinds of businesses, we want our documentation to be easily available to customers. This documentation consists of product-related content; how to use and set up TOPdesk. We use Paligo to manage the content of this documentation and to publish it to a help center.
  • Good editor
  • Great support
  • Easy to manage the application
  • No performance issues
  • Good templates to quickly make your content publishable
  • Our HTML5 publication needed some accessibility improvements
  • More options to grant specific permissions to users
  • Would like a way to easily create a translation file with only the changed topics
I would recommend Paligo as a tool when asked which tool to use for content reuse purposes. However, for many colleagues, I think the effort to get an account with proper permissions and understanding the tool and structure would be a little too much. But if their use case fits well, I would definitely show Paligo.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Making a gigantic manual for our software.
  • Filtering & Versioning.
  • Inbuilt Teaching of Component-based structuring.
  • Layout Editing.
  • Simple to start using, high skill ceiling/complexity if necessary.
  • Small ease of use improvements, e.g., colored root folders.
  • Multi-Topic review assignments/Topic section reviews.
It is the best tech writing software I've used for learning and mastering component-based tech writing/documentation.
Ann Dahlberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Creating technical documentation for our customers has dramatically improved since we started working in Paligo. Using topics, and the possibility of reusing content, is a great advantage compared to before.
  • Reuse
  • Structure content
  • Intuitive interface
  • Great online support
  • Difficult to identify which text to reuse if the text is used in many places
  • Filter columns in a table
We have recently started to work with Paligo but we can see that it will save a lot of time for us when creating technical documentation.
August 31, 2023

Another happy customer

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo for our technical documentation (not the rest of our website). This includes:
  • HTML output for our public website (help center)
  • PDF output for selected customers or internal use.
  • In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.
  • Content re-use
  • Full flexibility in HTML (and other) output
  • In my opinion, the user dashboard has minor issues
  • In my opinion, reviewing is clumsy - reviewers need changes highlighted and view everything in preview mode only
  • Better documentation - In my opinion, we have to rely too much on our customer service rep
It suits our needs very well - I have not considered other possible uses.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our documentation department made a switch to Paligo from AuthorIt, hoping to: improve the quality of our outputs (html, pdf) streamline authoring processes simplify authoring tool maintenance unify tools and processes across company branches. All these goals have been met with Paligo. We use Paligo to create manuals (admin, end user) for our new products, plus we have selectively imported some key legacy content.
  • structured authoring, element attributes
  • layouts administration, output consistency
  • great support team
  • keyboard shortcuts/key commands: consistency of the existing ones + ability to assign custom key commands
  • navigation in the content manager: shortcut keys, expand/collapse all, remember position, filtering
  • more features for tables, e.g. table templates
If what you want is common sense, streamlined authoring, you should definitely consider Paligo. Its approach is structured but not over-structured, so it is likely to appeal to a broad range of users. It is probably not targeted at overly nerdy users but these types should not be writing manuals in the first place. From a large company's point of view, Paligo is a great tool to standardize internal processes and unify documentation outputs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.
  • Content creation
  • Content management
  • Content reuse
  • Content versioning (this is a dream)
  • Content translation
  • Content presentation
  • Customer support
  • Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
  • Access rights to content for normal users could be broadened.
I think Paligo should be considered a strong competitor to Zendesk's Guide. I believe this platform is a good fit for Marketing campaigns, Knowledge Management, Sales and the integration of many 3rd parties. It is not a content/product/team management tool, and so would not be a good replacement for something like Confluence and its related 3rd parties.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Creation of technical documentation, including installation instructions and specifications. Paligo filtering and translation features allow us to more efficiently re-use content in many documents across various products. As a structured-authoring platform, Paligo also supports our ability to standardize document structure, style, and format. Revision times and translation costs are reduced as well.
  • Translation management.
  • Content re-use.
  • Single sourcing.
  • The user interface departs from average user expectations.
  • File administration features could be easier to use.
Paligo is particularly well suited for developing similar document sets for multiple products or product lines. It is not a page layout application, so don't expect the same capabilities as popular applications for graphics-heavy documentation. With some up-front time developing good layouts, however, Paligo does manage to create very usable PDF output for customer-facing documents.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo as a content creation tool for the company's Standard Operating Procedures. The main problem we were having with our previous SOP platform, was ease of use for the end user. Paligo solves that problem.
  • Ease of Use
  • Source Control
  • Customer Service
  • Reviewer should be able to see the old version of the SOP and the new version to identify changes easily.
Paligo is provides ease of use to their users. Their customer service is amazing. Whenever I need something, out Account mManager is always there to help with either an answer or finding a solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have a large number of datasheets that use nearly the same content. This allows for a seamless update of this information in all respective locations. Updates that used to take 40 hours now take a few hours.
  • The variables that can be defined. This allows for speciation tables to be generated based on the output you want.
  • The formatting control of the PDF is good.
  • The TOC format is really nice.
  • I think the software is pretty good and the training documentation is pretty good. Every once in a while you run across a feature that doesn't have much information so support may be needed. Support was always very helpful.
  • Bringing in a document that isn't formatted well is a challenge, If they offered a simple way to properly translate the formatting of a document so that the import would work would be nice. We were transitioning off MS Publisher documents in which the import feature did not really work. We built the datasheet from scratch which was not a bad thing as the datasheet had not originally authored used topics as a baseline.
It is the most intuitive software of this type of CCMS that I have tried. Others were a struggle for me to even get to function. I had my first document published very quickly using the software and variables.
December 20, 2022

Paligo delivers

Score 8 out of 10
Vetted Review
Verified User
We use Paligo to generate all external-facing, technical documentation, including hardware manuals, software reference material, and training material.
  • Content reuse
  • Finding existing content used elsewhere
  • Publishing to multiple output formats
  • Single-sourcing imagery
  • User interface hides some commonly-used functionality
  • Exporting changes only
  • More clearly connect layouts with outputs
Paligo is the first web-based product I've used that is obviously developed with the documentation expert in mind.
Benjamin Spendlove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to manage all our user documentation. This consists of thousands of topics in hundreds of publications covering hardware, software, and system setup and usage. One of our biggest challenges in managing this much content is that we have very few writers and a number of variations of each of our products. There are seven different variations of our flagship software product, and the manual is over 800 pages. Much of the content is reused across variations, of course. The ability to maintain them all as a single publication and automatically generate the correct set of topics at publishing time is invaluable. We have used XML to make this possible for a number of years, but Paligo gives us all the benefits of XML with few of the drawbacks. It's much easier to use and more reliable than our previous methods for authoring and managing content. This saves us time and lets us focus on the important work.
  • Simple and intelligent content reuse
  • Easy review, feedback, and release workflow
  • Many publishing options
  • Intuitive user interface
  • Importing unstructured content can be finicky.
  • The formatting options for PDFs aren't open-ended, but limited to the options that have been made available.
  • Only users with paid licenses can edit content.
Paligo made all my tech writerly dreams come true. It's perfect for companies with people in a traditional technical writer role who write or at least gatekeep all the content. They can collaborate with the subject matter experts within Paligo to get feedback, but the writers manage and publish everything. It's especially useful where content is reused in many different places. It's also great for content that is translated into multiple languages. It would be less amazing for simple or straightforward documents, and it's not a wiki where anyone can edit the content.
December 19, 2022

Very satisfied

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo to create our product documentation and publish it in several formats. It's easy to learn to use it for everyday use, and the features that have been added since we began using it have been most appreciated. With all things, we have had bugs on occasion, but the support is available when we need it. Good FAQs and documentation too. It shows that the Paligo team understands the needs of technical writers when they develop features in the product. We recommend it regularly to colleagues in our organization who do not have their own licenses.
  • XML reordering of topics
  • Reused content.
  • adding and removing elements such as italic or guilabels.
  • a direct drag-and-drop reordering feature in the text window as the XML tree view can be tricky.
  • Easier means of identifying XML errors when saving- the current error messages disappear too quickly.
  • the possibility to name each setting for the Zendesk integration- we publish to a sandbox and production environment, so we need a better way to save the settings.
Suited to all technical writers who need to publish in multiple formats.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
  • Conditional formatting.
  • Tracking text reuse.
  • Informal topics / components.
  • User interactions.
  • SCORM 1.2 compatibility.
  • Unlinking / editing reused text is unintuitive.
  • WHEN I COPY A TOPIC, REUSE THE PARAS INSIDE IT!
Paligo fits my use case very well (product training materials with a consistent, highly-visual style). There are some arbitrary limitations on how components can be structured - which can be tedious - but most of what I want to do is very straightforward.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My work task: uses Paligo as the platform for reviewing legal documents and for publishing these documents on browsers that contain HTML5.
  • Reuse Technical Content is excellent.
  • Paligo is perfectly compatible with HTML 5. The display in browsers is well done
  • Paligo is a powerful web editor and publisher. Its functions are easy to use. Its search function is effective.
  • Problems : Our working language is French, our legal documents use specific numbering bullets. We use 2 character bullets, example 1o, 2o etc.
  • Fortunately, our work team is bilingual. Moreover, Paligo's source code editor is very flexible. With JavaScript and CSS, we overcome obstacles.
- the creation of numbering bullets for French text is limited, and needs improvement. - the creation of borders and alignment of text in table cells need improvement. - editor tools and help/support available in French. Paligo must improve these functions if it wants to break into the French-speaking market, which is the main market in Quebec.
December 08, 2022

Paligos best features

Brad Baillio | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We build autonomous systems for Mining Equipment. This autonomous system has many documentation needs, and we use Paligo to organize all of those documents.
My role as the Compliance manager is to ensure that we are properly documenting the risk controls associated with the product and how that information is disseminated to the different users of the system.
This information finds itself in Operators Manuals and Safety Manuals.
Paligo is great because it allows us to make common sections and resuse/repackage into different documents.
  • Reuse
  • Collaborative editing
  • Role-based user management
  • Image repository management (versioning,
  • Better ways of interacting with comments, commentators, resolution of comments
Managing similar content that needs to be shared across documents is where it shines, and where it boosted our document management.
It also allowed multiple tech writers to mange the content, and allow engineers and managers to provide input, commentary, corrections without paying for full licenses.
December 08, 2022

Go Paligo

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Paligo everyday to create end user documentation both digital and physical. The software is easy to use and easy to learn, I appreciate how easy it is to produce online pages and pdf's. they also have a responsive customer service that is will listen to suggestions. We (the doc team where I work) suggested changing the colors on the warning labels to make them easier to read and they applied our suggestion.
  • Easy to use
  • Easy to learn
  • easy to share with others for reviews
  • easy to publish
  • Some of the table features could be improved
  • better search on the help, it's sometimes hard to find the right topic
  • better auto save
They followed a recommendation we had about improving the warning labels which was nice to see.
The ability to send reviews is helpful if it's needed to get feedback from a large swath of people, and it's nice everyone can see everyone else's comments.
Kaspar Dahlqvist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
About two years ago, we decided that our current CCMS was not up to the tasks anymore, and we started a thorough search for a new one. After much consideration, our choice fell on Paligo.

We use it to create all our user manuals, installation sheets and other PDF documents. We will soon start to publish HTML5 packages for online documentation, which Paligo handles very well.
  • Since it is a fully cloud based solution, it allows for very efficient sharing of topics between users spread out all over the world.
  • It publishes very neat and easy-to-use HTML packages for online documentation.
  • The GUI is easy to learn and easy to work with. An extremely potent CCMS.
  • Using the taxonomy features, it is easy to add any metadata to your topics for nice searchability.
  • The search features for topics can be improved even further.
  • Being able to drag-and-drop in the content manager is a powerful tool, but it is easy to accidently drop things so they disappear.
  • Paligo needs an undo action button or feature.
For topic based authoring, Paligo excels! Easy to use and yet very powerful. People from all over the world can collaborate in an easy manner, using the same content.
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for writing multiple software manuals. We were looking for a performant, modern and user-friendly authoring software, which we believe we have found in Paligo. We have multiple writers cooperating on writing manuals for multiple pieces of software. We also required customizable output in the PDF and HTML formats.
  • Usability and user experience
  • Semantic markup of topics
  • Performance
  • Output quality
  • Output customization
  • More hotkeys
  • Customization of the UI of the application
  • Deeper versioning
  • Integration with other services
Paligo is an excellent piece of software for writing complex documentation and keeping content up-to-date over multiple output formats.
Ricardo Jorge Da Costa Lima | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paligo is used on a daily basis by our technical writer. It serves as the central tool to create new and update existing manuals. These manuals are intended to guide users through our software.
  • The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
  • The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
  • Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
  • You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
  • The option to comment within the previously praised review mode is quite tricky as it only provides a minimal dialog box. Additionally, extended filter functionalities for comments in general and basic formatting feat. would also be helpful in case the author and reviewer are not physically located in the same office and have to rely on these comments.
  • Paligo provides a preview mode that is convenient to a certain degree. However, the formatting of images is quite critical as their formatting (such as width) is not accurately reflected in the preview mode and therefore requires a subsequent review when the document is exported.
  • The also previously praised "Reuse text fragments" function can also be improved. It may be a helpful and handy feature, but; the search criteria that must be entered to find text fragments must be improved because it does not consider hyphens. Additionally, the order of returned results is not consistent therefore quite tedious to use.
  • For every day or stand-alone words, this is therefore almost impossible and causes unnecessary extra work, causing one to check multiple recommended sources only to realize none of them is the desired one and subsequently disregarding the reusing of text.
  • This eventually becomes even more tedious when revising documents where text was not reused due to the above-described scenario.
  • In addition, allowing users to merge one text fragment with another text fragment that matches 100% would result in a reduced effort for the user to edit reused text fragments. It can also be helpful for cleaning up lack-of-reuse artifacts created by inexperienced Paligo users.
  • A general flowchart functionality to visualize the overall procedure of our software would be a huge improvement.
Well-Suited:
  • Updating existing content based on comments made in review mode
  • Determine locations in which text fragments are reused
  • Layout Design conveniently to set up a template for your documents. A variety of settings and features allow you to customize your layout to your desire.
Less Appropriate:
  • Visualizing processes with Flowcharts
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
  • Content Management.
  • Publishing to Multiple Outputs.
  • Allowing Collaboration and Review with SMEs.
  • Excellent Product Documentation, LMS Resources, and Support.
  • Layout editor could be more efficient and flexible.
Paligo is an extremely powerful tool that can be scaled to fit an organization. It can be considered a tool just for technical documentation, but it also could manage documentation for an entire organization. We are a medium-sized technical writing team with a fairly large portfolio of products to manage, and it makes sense for us to use it just as a writing team. But we are also working on connecting with other teams to get them on board so we can all share content across the enterprise. That's where the investment in Paligo really will pay off richly. The only situation I can think of where it would not work is for a very small company with just one product that doesn't plan on growing much.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paligo to write, edit, update, and manage our product support website.

With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.

Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
  • Creating and editing documentation is easy
  • Custom CSS and JS makes it simple to customize the site to our exact needs
  • Integrations with multiple services (Azure, Bitbucket, etc.) give us multiple options for deploying docs
  • Collaborative editing is straightforward
  • The amount of CSS/JS required to customize a site's appearance can be cumbersome
  • Product documentation can be lacking, specifically with integrations; in some cases, support offered no real help when trying to solve a problem with an integrated service
  • Some features require extensive development experience to use, which can sometimes be an obstacle to less-experienced team members
Paligo is an excellent solution for companies looking to move to a cloud-based writing and deployment tool for product documentation. It can be especially useful for companies that need to have multiple support sites connected to a single hub page.

There can be a steep learning curve when using Paligo, as not everything is as obvious as one might hope. Nevertheless, once you know the product, it's very useful.
Score 10 out of 10
Vetted Review
Verified User
We use Paligo to create and publish our Technical Documentation for all of our products. This includes single-sourcing of content through different products, for multiple audiences and includes translation into multiple languages (both LFT and RTL). We mainly publish PDFs but will be publishing HTML5 content in the future.
  • Image insertion, updates and multi-image options for localization
  • Single-source content reuse - one piece of content, whether a sentence or a complete topic, can be re-used anywhere else.
  • Multiple publication channels and outputs - PDF, HTML, ZenDesk etc.
  • Translation auto-translate, plus import and export XLIFF file options makes localization quick and simple.
  • Very intuitive UI
  • Would appreciate greater ability to set PDF Properties within Paligo.
  • Text Callouts for graphics - while Paligo has a few image options, there is no ability to add text callouts to an image that link to related sentences, sections or topics. That would be a huge gamechanger.
  • It would be nice to have a more WSIWYG GUI for the Layout section. In can be tricky remembering which components are changed where.
Any company that requires a cloud-based documentation tool for a single user or a large team of writers, would do well to select Paligo. Since it is cloud-based, and not installed per laptop, it is easy to log in from any computer. The potential downside is an inability to work offline - but since my company is entirely cloud-based, that is not an issue. On the contrary, I am confident knowing that all of my source files are safely stored in the cloud and available for my colleagues, and not on my laptop.
Andras Domok | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Paligo for our customer documentation. It is an excellent tool because it lets me create and edit a topic-based document set for all of our products, design the layout and publish in multiple formats all in one place. This eliminated the need for a more complex tool chain that we used for all of these tasks before.
  • PDF and HTML layout design
  • Batch publishing
  • Web based
  • Easy to use design
  • Automated batch publishing to a local drive
  • Pre-made layout templates eg. product flyers or startup guide PDF templates that could be then customized
  • A solution to create a complex documentation website based on html publications
Paligo is the best tool I have used yet when it comes to creating a topic-based document set ready for single-source publishing all in one tool. It is really good if your company is getting started with creating customer documentation from scratch or if you already have documentation tools but you want to streamline your process.
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