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What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

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  • Chat (415)
  • Mobile Access (392)
  • Discussions (402)
  • Notifications (411)

Reviewer Pros & Cons

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Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 7.9


Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.

Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.7.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 415)
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Score 7 out of 10
Vetted Review
Verified User
We use Slack almost entirely for internal and some client communication. These days, we use it more than we use email. It makes communication swift, simple, and organized. The search feature and thread capability are especially helpful for me. The thread feature helps ensure that people can have eyes on each other's conversations in case there's something that would be relevant to them, but it also keeps the chat from getting too busy.

We have numerous different channels for different functions at the company (marketing, creative, sales, general chat, random). It's a great way to connect with people in other departments, which can be particularly nice in an entirely remote company.
  • Organized chats
  • Search feature with advanced filters
  • Custom layouts
  • APIs with other apps for seamless integration
  • Syncs with my calendar to provide reminders
  • Clearer step-by-step instructions on setting up integrations
  • Easier 'reminder' features for responding to messages
Searching for previous messages and files makes recalling past conversations and to-do's easier. If you want to immediately reach a colleague or client, this is basically a professional texting platform. Email inboxes can get bogged down, but Slack's sidebar ensures that your message gets attention. If you want to provide a positive experience for employees. If you want to preview a photo, document, or other file before downloading or viewing.

You can also immediately start a zoom meeting. Easy features that can be activated with just a forward slash.
Score 10 out of 10
Vetted Review
Verified User
We use Slack chat for P2P communications within our company, channels for specific projects/teams. We also have several integrations that send notifications to Slack for our benefit, such as when a customer completes a form or when we have a new customer to onboard. Slack allows us to have a single point of communication for our whole company.
  • Chat - at this point I can’t think of a single additional feature needed for the basic chat function. They have nailed it.
  • Integrations - many services and applications can be integrated into Slack to simplify communications and notifications
  • Channels - channels allow us to keep conversations focused
  • I really don’t have any, Slack is an exceptional tool
We are team of 10 to 15 people and Slack allows us to very easily and seamlessly communicate with each other directly or through specific channels. We also have several services that are integrated into Slack for example type form HubSpot and Intercom that notify us of events that require our attention or action.
Score 10 out of 10
Vetted Review
Verified User
We use Slack for internal messaging at my company. We are a fully remote company with employees across the country. Having an app that allows for easy messaging, video calls, announcements, etc. has made it much easier to stay in touch with far-flung teammates.
  • Messaging
  • Channels
  • Reminders
  • Huddles
  • Integrating with other apps like Google Calendar or Drive
  • n/a - I really love Slack!
Slack is great for:
- All-company announcements and connection
- Channels and project management
- Integrating with external apps like GSuite, Salesforce, ChurnZero and more
- Reminders!!

Score 10 out of 10
Vetted Review
Verified User
We are a fully remote organization, so we use it for essentially all of our communication!
  • Easy to chat.
  • Easy to stay organized with separate channels.
  • Easy to take individual notes.
  • Sometimes it updates without any advance notice or explanation of the changes, which can be hard to navigate.
For any organization that has any remote component, Slack is the perfect tool! I have used other tools such as Teams, but have found the layout of Slack much simpler and easier to navigate.
Score 9 out of 10
Vetted Review
Verified User
As an administrative assistant, it is very crucial to communicate with my teammates daily and receive the answers quickly. Slack is very helpful in this matter, because it has the features to have different channels and have them with different themes. option of the voice recording is quite helpful, as it simplifies the information sharing.
  • easier communication
  • voice messages
  • increased efficiency
  • notifications have issues
  • voice recording transcripts are not accurate
I would recommend Slack to my friends, as it offers very helpful features and is a great option for communicating and receive quick responses from teammates, also to have a work related communication solely in one platform and not mess up other communications through the apps that we daily use with friends.
Score 9 out of 10
Vetted Review
Verified User
We use Slack for official communication, sharing files, data, and other official documents. It has been quite useful in managing projects and coordinating with project members. From daily huddles to integration with third-party apps for easy flow of information, Slack has it all. All of the key software that we work upon are integrated with Slack which helps in staying on top of our daily work.
  • Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
  • Third-party app integration ( Integration with Asana, Gmail, Jira, GIFy, etc.)
  • Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
  • UI - User interface is generic, and I believe Slack has a huge room for improvement to make it more interactive and friendly.
  • If you use the search option on Slack, it gives results from open groups as well. Since the groups are open and not locked, it's okay to display the results, but I feel those results should not appear as there might be some of the pre-development confidential ideas which are not supposed to be shared with a large audience.
  • Display of Profile status - Currently, you have to hover over the profile to know the status, but it would be quite useful if we have a small line just below the name, and it appears during the conversation too. The reason I feel it would be a good change is because we use it to display our leaves as well, and if the status is visible easily, people can know about our availability
Slack can be a good tool when the organisation is quite project-focused, and you have a number of projects in progress. We have experienced Slack being beneficial in team management, work allocation, huddles, communication, sharing data/files, etc., and even to manage meetings. Seriously, integration with Zoom is a big time saver.

A big missing feature is that you do not have an option to follow up on a task or message that you might have starred/flagged. It would be really helpful if we had the To-Do list and follow-up option.
Score 7 out of 10
Vetted Review
Verified User
In our smaller company, we use Slack to make company-wide communications quickly, and collaborate between different teams. The collaboration part cannot be overstated, as questions from Sales teams can be answered by product, product marketing, or engineers. It can also offer a direct line of product feedback to the product team. The ability to easily communicate with everyone in the company really helps get things done quickly.
  • Collaboration
  • Quick communication
  • Integration workflows
  • Slack desktop is slow when changing channels
  • Searching is sluggish and could use improvement
  • Needs more controls over statuses, alerts, and a focus mode
Slack is a great tool for collaboration with small teams and collaborating across teams. However without discipline the overcommunication can quickly become a burden, especially for twitchy employees that jump at every notification. Additionally as companies get larger, you find that everyone feels like they can chime in with irrelevant feedback. Slack could help growing companies create a culture where there's listeners and contributors with additional controls or user labels per-channel.
Score 9 out of 10
Vetted Review
Verified User
In my organization we use Slack as our main solution to communicate with our co workers. It is easy to start a conversation or find an existing one. Lots of features to add emoji and gif to lighten things up. Very good tool and will continue to use it everyday.
  • ease of use
  • nice layout
  • many options
  • phone app
  • alerts
  • status
Slack has been great for me to use in my everyday job communicating with both internal and external contacts. It is easy to start a new conversation with someone and also easy to find an existing conversation to continue. You can also add emoji and gif to the conversation to lighten the mood.
Score 10 out of 10
Vetted Review
Verified User
We use Slack for regular communications, broadcasting messages, building quick war rooms and several day-to-day operations. I use Slack to ensure that messages and action items do not get lost in broader conversations. Also, there are several communities which are outside the purview of the office but in the Product Space which are helpful professionally.
  • Channels for discussions
  • Ability to remind and schedule messages
  • Ability to deal with multiple communities
  • Huddle often has some or the other issue with respect to connectivity
  • Searching within threads can be nightmare. Message which are several weeks old are really hard to find.
  • The FTUX can be better. Hard to find keyboard shortcuts for frequently used functions.
Best suited for large teams where multiple work streams are to be discussed with different stakeholders. The app becomes 10x more useful once you integrate it with the rest of your production systems like Asana, Google Docs, Jira etc.

For smaller team sizes say less than 100, the level of complexity offered may not add enough value. Also, for folks who do not use extensions and plug-ins, there are several low-cost solutions.
Score 10 out of 10
Vetted Review
Verified User
Slack is our main hub of communication. We are a small advertising agency and we use it to do a few different things.
1. We have client channels where we can discuss work, share learnings, share media coverage, etc
2. Sometimes we have shared channels with clients and/or additional vendors directly
3. Internal channels that range from practical, like HR announcements, to fun, like sharing family, pets, travel.
4. DMs, of course, to faciliate fast and easy questions, etc
  • Organize threads of project content - WAY easier than having multiple emails
  • Provide the ability for others to observe communication on projects or topics that they aren't directly involved in
  • Create a space to share universal business announcements
  • Create spaces for topics that are fun
  • We have issue with people not posting on main topics in the comment thread- which can cause things to get disorganized. Not sure how you can help change this user behavior, though. Could we move the location of a comment?
  • We're a small business and it's mostly self-serve - but I would like to encourage our tech lead to revisit tips and tricks every now and then to make sure people are making the most of it. I bet there are features we don't even realize are there. Seems like something you could also email individual users?
  • My channel list gets VERY long, and some are dormant for long periods of time but I don't want to get rid of them. Again, I think there are solutions but when you're working fast against a high volume of demands it just gets overwhelming. Is there maybe a prompt you could build in to remind us to put quiet channels in another section or something like that?
I can't imagine working without it at this point. It's a much better solution than email for most types of communications between colleagues.
Score 10 out of 10
Vetted Review
Verified User
1. Communicating with people
2. Opening threads for the communication
3. Announcements Channels for company wide messages
4. Way to view the alerts
5. Support channel for helping the users
6. Requests channel to requests various services
7. Integration with Gitlab to view the status of Task and Merge requests

  • Communication
  • Save for later features
  • Notifications
  • Threads maintaining
  • Notification support in Ubuntu like Mac
  • Huddle UI can be easier to use
Communication with people
Organization level isolation
Quick huddle option when needed
Good message editor which helps to add emojis, gif, threads, pics, videos
Sharing the message is much easier
Groups are easier to maintain
Pinned messages are much easy to help to find the important message
Later messages are nice and can be used to save some important messages to be replied later
Score 10 out of 10
Vetted Review
Verified User
Slack is our main way to communicate and collaborate in real-time. It is used across the entire company, with both individual conversations and discussion in channels. We also make use of other features, such as the ability to build a to-do list, Workflows, Canvas, etc. The list of features in Slack is quite impressive for those on a high enough package.
  • Ease of use
  • Speed and efficiency
  • Customer service
  • No downtime
  • Variety of ways to interact and connect
  • Multiple tools for collaboration beyond messaging
  • Quick video/voice chats through Huddle feature that work really well
  • Too many features tied to Enterprise level
  • Expand the Later feature for better project management
  • Multiple tiers of Slack AI for those that can't afford what is there currently (which is more than the cost of the Pro plan itself). Teams AI is way cheaper
  • Native survey feature instead of relying on third-party
  • Video conferencing that can be scheduled, similar to Teams or Zoom. Huddles are great, but in order to replace Teams entirely, this is critical
Slack, in almost all cases, is the tool of choice for communication, especially for a company where work happens asynchronously. It loads quickly, has no downtime, is easy to use right away, etc. In my opinion, the only reason that Slack doesn't have more market share than it currently does is that Teams is almost free for companies in the Microsoft ecosystem, which is huge number of companies.
Score 10 out of 10
Vetted Review
Verified User
Slack is pivotal in our company's communication ecosystem. It's the go-to platform for inter-team dialogues, cross-departmental collaborations, and one-on-one exchanges. Given our remote-first policy, Slack serves as our virtual office, enabling interaction regardless of geographical boundaries, and promoting a well-connected and productive work environment, across many different time zones and teams.
  • Team messaging
  • Quick file sharing
  • Scheduling messages
  • Apps and integrations
  • Open audio spaces
  • Instant channel creation
  • Temporary data chats
Slack excels in facilitating team collaboration, offering seamless file sharing and bridging communication across diverse platforms. However, it might not be the ideal choice for sensitive data sharing or handling excessively large files. In such cases, opting for more secure or specialized platforms could be a better idea to ensure confidentiality and efficiency.
Score 10 out of 10
Vetted Review
Verified User
I use Slack every minute of every day for instant communication and collaboration with colleagues and teammates! Slack has revolutionized the way in which I run my book of business and work with the broader organization. It's integrations with systems, such as Google, Workday, WorkRamp, etc, also allows me to stay in communication with my calendar, training requirements, and general business activities in a way that was never possible before Slack.
  • Easy to use
  • Integration with systems
  • Pre-schedule messages to get items off my plate
  • I would like to create more dynamic Polls within sub-groups
  • Groups are limited to 9 people and you're forced to create a channel. Sometimes, that isn't the greatest approach
  • The external connections feature is a little difficult to set up
Slack is well suited for instant communication with internal and external stakeholders. I also use it to share files, resources, and links without the need to clutter up the email inbox Where Slack isn't well suited is collaborating on documents within the app. It would be nice to share a Google Doc, open it up, collaborate natively within Slack, and have the changes saved to the Google Doc
Score 10 out of 10
Vetted Review
Verified User
Slack is the official tool that my whole company uses for messages. It's used daily for all the communications and between all the teams. Before Slack, the company used to have Telegram, which was also used for personal matters. With Slack, the employees were able to separate their personal and professional lives and get more work-life balance. It's the fourth company that I work in that uses Slack, and for me, it's the best system to make communication faster and easier. Not only direct messages with specific people, but the channels are also very useful for internal communication, warnings, and notices for the entire company.
  • Direct Communication between people
  • Separates your work-life messages
  • Keeps history of conversations and files
  • Integration with bots and other platforms
  • Threads
  • Automations
  • The order of chats and channels
I would definitely recommend Slack to everyone who needs a messaging platform for work. The thing that I most appreciate on Slack is the possibility of talking to my coworkers without using my personal number or personal apps. This way, I can separate what is work and what is not. Slack even has the option to mute notifications after work hours. I'm able to keep track of every project and discuss them in an easy and fast way. Another great thing is that you can keep and check the history of channels and groups, this way the discussions are never lost when someone joins the project in the middle of it or someone leaves, the history is always there.

The only thing that bothers me in the platform is the system of threads, where you can easily lose the messages cause they look kind of hidden. If you have multiple subjects with someone and the person only responds in threads, it's very common to lose their messages.
Score 9 out of 10
Vetted Review
Verified User
We are a remote team and we have clients across the globe and Slack plays a very crucial role in establishing the communications internally and with our clients.

We use Slack for ad-hoc communications, we huddle atleast 3-4 times in a day for quicker and detailed meetings. Slack has been very helpful in the last 3 years of my remote work life in maintaining the communications flowing. I use notes feature a lot to save important information accessible to everyone in the channel.
  • Setting up quick meetings via huddle is the favorite feature. It instantly opens door for quick and ad-hoc communications very well and is a pretty useful feature.
  • I am using notes feature recently very often to keep track of the important action items for the day, saving key credentials that are to be shared across the teams and I replaced my personal dm for storing drafts with the notes functionality.
  • Catch-up feature on the desktop app is also pretty useful to quickly go through all the pending messages and very thoughtful feature from Slack, it keeps me upto date and saves time at the start of the day.
  • Remind me later is something I use pretty often, I may not be able to work on that but definately wants to go through it in detail and respond, then this feature comes very handy to keep check on such messages and helps us not get lost especially when working across teams.
  • I observed that when a huddle is initiated and if the other person joins right instatly it sometimes won't establish the connection and I could not be heard by the others or viceversa and often requires them to rejoin.
  • Searching also becomes a bit challenging, it would be good if there's a date range filter to check the messages from a specific date range as often times it's very hard to find those months back messages.
  • Despite Slack helping for ad-hoc meetings and quick un-planned conversation, it would be good if there's an option to set-up automated recurring meetings like we have daily stand-ups for that we had to set-up a google calendar invite just that it sends remiders and keep things organised. Fun fact we still use huddle to make these stand-up calls but google calendar is used to remind us of this as a placeholder.
  • I read about AI integration but yet to experience it, otherwise having an AI bot to help around within Slack could really help, currently before sending important messages I am taking the content to gemini or chatgpt for corrections and correctness and pasting it back on Slack, an integrated AI system would help in getting this done within the Slack.
Overall my experience with Slack is very positive and I am optimistic that for all start-ups and new age companies out there Slack would be the go-to option with no other competing alternatives. But there are still some room for improvement so I would rate it 9 out of 10.
Meet Dhruv | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I use slack for communication with my teammates as well as to notify team about the website down alert triggered through datadog and alert via slack channel. The notification system is very good according to me as in it automatic mutes the notification during sleep hours so it maintains the work life balance.
  • Integration with 3rd party apps
  • Send Files
  • Chat
  • User interface can be improved
  • Search Functionality within chat
  • Video buffering issue
Slack is mainly used for communication with team. We have a situation where in half team works from office where half of them works from remote location there slack comes in to picture which brings the team work together and maintain in same page. Also we integrate slack with data dog a monitoring tool that triggers a notification via slack and inform us if any site down alert triggers.
Score 9 out of 10
Vetted Review
Verified User
Internal communication between the teams seems to be cumbersome previously as we were relayed on the old legacy chat communication model from the google product and doesn't help us any way in terms of the feature and lead to manual intervention a lot. Our management felt it would be great if we have an all in one solution to resolved different issues so they cam across this special tool that helps us making the collaboration easier and communication between the teams made easy with this there by reducing effort and time. We use Slack for our every day communication and any major incidents like war room that connect people from different space to join and collaborate about the issue in a real-time manner
  • Slack call
  • chat
  • channels
  • voice during the call breaks need to be improved
  • Slack channel engagement
  • joining people in the call
To collaborate across the various teams to reduce the back and forth via the emails Slack plays a major role where we can engage multiple teams in a call and resolve the major complex issues. Slack acts as a collaborative tool to communicate between various teams and make business operations easier
Score 10 out of 10
Vetted Review
Verified User
We use Slack and an internal project communication tool for software development. It is also very hand to attach files, links and also integrate with third party software's like jira with Slack. The software is flawless and helps us in smoothly carrying out our day-to-day project management, monitoring, team communication, and tracking activities. Multiple projects can be tracked and managed in Slack simultaneously.
  • Multiple projects group can be created and managed seamlessly
  • Ease of communication between different project stakeholders
  • Ease of sharing files and linking with external softwares like jira
  • One major issue i encountered multiple times was in receiving the OTP while creating an account. It takes too much time, and sometimes the verification OTP didn't even come the whole day on the mentioned email id.
After using Slack for almost 2 years now, based on my experience I would highly recommend that any software products / services development company should use Slack as their internal communication and project management tool. It is highly effective, seamless, and also helps in increasing the teams overall productivity. Slack is suited for all levels of organization - small, medium, large.
Score 10 out of 10
Vetted Review
Verified User
We use Slack for internal organizational communication. We have also connected several apps to Slack: 1) CRM to Slack to inform us in specific channels about the deals that we have WON or LOST, 2) Bonusly to inform members when they receive a shoutout from other colleagues in the Organization 3) Google Calendar to automatically update status in Slack when someone is in meetings 4) Lucidchart to share workflow diagrams and 5) Clari to share recordings of calls.
  • UI is very user friendly and intuitive
  • Huddle feature in Slack saves a lot of time in organizing and sharing links to connect. It comes as a saviour especially when adhoc calls are needed for short durations.
  • Ability to segment groups based on your criteria.
  • Huddle while a great feature often has issues in terms of connectivity. At least once a week, I face an issue when I am not able to hear the other person or vice versa. Slack can work on improving this further.
  • Slack should have an option to add color to FONTS or increase or decrease the font size. I sometimes feel that I have to use the CODE option to mark lines in RED that need attention.
Slack is a great tool for communication in organizations that have reached scale. It allows you to communicate, share documents, and have short huddles. Areas that Slack can improve upon would be - consistency of huddle communication and clarity as well as providing more flexibility in terms of font, color and font size.
Score 10 out of 10
Vetted Review
Verified User
I use Slack everyday. it is the primary tool for communication and collaboration between all my team members and the entire organisation. Slack is the most essential tool to get my job done. It helps me connect with anyone in the organisation. I also get alerts on Slack such as when files have been shared with me, calendar alerts, and alerts where Slack had been integrated with internal tools.
  • I can see the entire history of all the messages I ah exchanged with a person. I can also have access to all the files we have shared between each other.
  • It helps me create groups which facilitates collaboration between multiple stakeholders.
  • I can huddle anyone at anytime and the audio is very clear. I have the ability to share my screen as well, which is very helpful.
  • I can set reminders to messages and Slack reminds me about them.
  • Slack needs to have a task management tool also. This would be very helpful to keep track of my tasks as well as keep a check on my team members tasks.
  • I am not aware of many of the automations that can be used in Slack. Conducting educational sessions and providing demos about features would help in adoption of them.
  • Sometimes huddle does not work as expected. I witness some glitches where my screen is not shared. But this happens rarely.
It is an extremely intuitive, easy to use and reliable communication tool. It maintains entire history of conversations so I can go back to previous messages anytime. It just works really well. It does exactly what I expect a communication tool to do. Also when working with external vendors we have the ability to add them to specific channels with restricted access. This is another plus point.
Score 9 out of 10
Vetted Review
Verified User
As a project manager at university, the Slack is very helpful in terms of accessibility and communication with other team members, students, faculty, sharing information is much faster and more organized as it offers different features for communication such as voice recordings, threads, different chatrooms and etc. it really enhances communication
  • easier communication
  • collaboration
  • information sharing
  • search feature limitations
  • file management
I would recommend Slack to a friend as it is easier to have an organized tool of communication in an online platform specifically for work and not to be messed with for different purposes. as it also offers voice recordings, which you can listen to at the speed you want, is a great feature, to listen to voice recordings and the feature that it can do a transcript is even better, however this still needs to be improved.
Muhammad Rohan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am using Slack for my daily professional communications and integrations with my apps like Google Docs and Loom Video. I like how it can make channels for each project/task and you can discuss all the details of that specific topic there. I also like the integration of my Project Management software "Trello", because it can tell me about the updates happening in Trello and I can update that cards back by staying in Slack.
  • Communication
  • Project Management
  • File Sharing
  • Integrations with various Apps
  • Backup of messages for low tier packages
  • Nicer way to show the data from integrated apps
  • Time zone / Notifications
Slack is best suited in an organization where you are communicating with your team and want to work on multiple projects. You can make channels to divide it you can send DMs to keep some messages personal. You can reply in threads so there is no miscommunication. You can integrate Apps to get things in one place and much more.
Score 9 out of 10
Vetted Review
Verified User
Communication tool for the whole company - DM each other, create channels, receive company-wide communications, integrate with software like Zoom and Outlook
  • Emojis
  • Integration with Zoom (huddle)
  • Keeping you organized and up to date
  • Hard to find where to create a channel
  • It can get overwhelming
  • Search
I think if you want a fun and engaging communication platform for your company it is well suited. But I also feel the majority of use cases are covered by competitor tools like Teams. What is lacking in Slack is an integration with a calendar tool like Outlook, also access to a shared file site like Sharepoint
Score 10 out of 10
Vetted Review
Verified User
Our entire team is remote. We are a growing franchise with over 60 locations. Our corporate team and all of our growing locations use the platform. Slack makes it feel like we are all in one big office sitting at the table together. We use it for announcements, quick huddles, daily communication, reminders, canvasses, i think we use it for everything under the umbrella of communication.
  • entire organization communication
  • internal team communication
  • reminders
  • integrations
  • the search feature is not always the best.
I have not found an instance where it does not work well. Slack is great for a team of 5 or 500 in my opinion. It is easy to use. I guess it would not be beneficial for a company who would need it to scale but could not afford the paid version.
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