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What is Slack?

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with…

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Popular Features

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  • Chat (366)
  • Mobile Access (343)
  • Discussions (354)
  • Notifications (362)

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Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 8.0


Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

Avg 8.1
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Product Details

What is Slack?

Slack is a Digital HQ
As the command center of the workday, Slack provides a flexible way to work with people, apps and partners in one space.

The new space for success
Slack connects people with each other and with their tools and data, equipping teams to be productive and open up opportunities.

Transform Teamwork
Working together in channels—dedicated spaces built around specific projects and initiatives—keeps the right people and information in one place.

Embrace Flexibility
Huddles let teams chat over audio instantly, with the option for video and screen sharing with the tap of a button.

Work Faster
With clips, teams can create audio, video and screen recordings to share updates, walk through demos or talk out an idea with more clarity (and personality).

Extend Collaboration
Slack Connect lets users work alongside external partners and customers in Slack channels, to speed up projects and strengthen relationships.

Integrate Tools
From project management tools to a daily calendar, Slack integrates with more than 2,400 applications.

Automate Tasks
In Slack, users can turn routine meetings and tasks like standups, approvals and requests into automated workflows.

Slack Features

Project Management Features

  • Supported: Task Management
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Additional Features

  • Supported: Audio Conferencing
  • Supported: Video Conferencing
  • Supported: Sales Enablement
  • Supported: Unified Communications as a Service
  • Supported: Meeting Management
  • Supported: Encrypted Communications

Slack Integrations

Slack Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The company has raised $340M in funding and boasts 800k users.

Slack starts at $0.

Microsoft Teams, Google Chat, and Discord are common alternatives for Slack.

Reviewers rate Chat highest, with a score of 9.6.

The most common users of Slack are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 366)
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Score 8 out of 10
Vetted Review
Verified User
Inter department communicating, collaborating, and all comms related to company related matters / issues
  • Huddles
  • Keeping record of messages / threads
  • Easy way to managing shared files
  • An "Offline" version when the app experiences an outage
  • A way to leave a channel without it notifying everyone
  • Recording huddles is not yet a function
Well suited: For communication across every / any function of a company and collaborating within teams and outside of immediate team also

Area of opportunity: Maybe having an "offline" version that is still functional without all features enabled during outages
Paul Erik Caracas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In our company, we use Slack for our internal communication. Its integration with google drive is very useful for us since we primarily use GDrive in our company. It also help its users to track all deliverables through the help of Slack since most of the important discussions are in Slack.
  • Integration with different software and website such as Google, Zendesk, and ZIP.
  • Workflow in slack channels that make monitoring of requests from various users easy
  • User friendly features such as Canvasses, Later, and in-app calls.
  • Call scheduling that can be an alternative for google meet
  • Signing of document inside Slack
  • Notification for "react" or "reactions"
1. Integration with google calendar is very useful. Its notification is very efficient as we only use google calendar in the browser so a notification can be late. With this, we are very aware of the upcoming meetings.

2. Slack workflow and its integration with any google sheet solves the problem for monitoring of all requests within our company. It helps both the requestor and the PIC to maintain a tracker.
Score 7 out of 10
Vetted Review
Verified User
We use Slack for communicating with the team and cross-team collaborations. Before that, everything was communicated via email. With Slack it is definitely easier and smoother to reach out colleagues without spamming others. In addition, there are some plugins we can make use of, which is quite convenient sometimes. Such as, we decide which topics to cover for some department wise meetings using the voting tool built in Slack, which is efficient.
  • Many plugins to make use of, like voting tool, gif, auto messages
  • Creating channels is easy, then messages can be limited to the people who are interested in the topic
  • You can react to people's messages instead of replying, that is more efficient
  • I hope Slack only show the number of new messages I receive, not including the reactions on my messages
  • There can be a better way to organise the channels. When there are many channels, it becomes messy and difficult to follow
I like the plugins and gifs in Slack. It makes the conversations more fun. However, sometimes I also feel it is kind of difficult to follow the key points of the discussions with some gifs. I think Slack can improve that part, for example, limiting the display size of gifs. Meanwhile, I really feel struggling with many channels. It is difficult to navigate between channels if you have too many. Some of them are hidden because they are inactive. In addition, I hope Slack probably can have a more clean version without so many fancy features (just like Skype business).
Score 7 out of 10
Vetted Review
Verified User
Our team use Slack for quick candid conversations 1-2-1 between colleagues. In addition to this, we utilise Slack channels which are project-specific or objective-specific for example this could be a task force to improve ways of working or a cross-functional group of colleagues who are delivering a new feature.

Our use cases also include the sharing and distribution of files, although this becoming less frequent as the majority if not all of our assets are cloud-hosted and so link sharing is taking precedence.

  • Quick candid messaging between colleagues
  • Channels to segregate conversations which are project or objective specific
  • Reactions and emojis reducing the need for textual replies
  • Notifications as managing multiple channels, conversations and threads is challenging
  • Threads: In my experience, these often get buried in conversations and missed. I prefer a simpler approach as in Teams and general messenger apps where you can quote and reply.
  • Channel management: I've noticed some improvements in this but it's still very challenging in my opinion. Right now I have 40+ channels, 10+ starred channels, 20+ direct messages.
  • Canvas feature, I'm aware of this but haven't discovered the value yet nor how to integrate this into my workflow.
  • The add link short cut 'Shift + U' sucks. I'm a Mac users and in my opinion it frustrates me this isn't a cmd given it's such a frequent use case.
  • Video calling, it doesn't feel intuitive to me and the UI is unnecessarily complex. Team's feels quicker to just dial someone in for a quick conversation and screen share in my opinion.
I would recommend Slack for product teams for quick communication of questions, rapid feedback etc and generally working in a more asynchronous fashion which in turn refines the need for some meetings. Channels are useful for segregating conversations into project-specific initiatives or task forces. It's less suited to housing more comprehensive documentation and conversation; files, links and threads are easily lost in the abyss of channels.
Layne Latham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Slack throughout our company to communicate between and within teams. It's used for both projects and regular day to day communication that would otherwise be done via email. Slack allows our employees to share documents and participate in group discussions, as well as communicate around specific events (managed through individual channels).
  • Instant communication with the ability to snooze notifications
  • Allows you to share documents and refer to them at a later time
  • Allows you to set your status so that you aren't constantly interrupted with messages if you are working closely on a project
  • Needs the ability to select specific gifs, the interface to send gifs is clunky
  • When additional channels are created, it's hard for participants to keep up on the channels that include info for them, basically requires that they are "at mentioned" or they get ignored
  • It would be nice to be able to hide channels you don't care about
Slack is a useful tool in instances where you need to get your entire company or team utilizing one method of communication outside of email. It's similar to other chat platforms but has a number of additional benefits like the ability for developers to share code back and forth. It might not be useful in instances where employees use it as a distraction.
Score 10 out of 10
Vetted Review
Verified User
Slack is our main way of communicating with our friends at work! Slack is very helpful in a way that you can use it on your mobile and can be anywhere without any hassle! I find it so necessary for a company to have this kind of software, especially when you're in a complicated situation and you don't know how to inform your boss. It's a one click help!
  • Communication
  • Nice graphics
  • Fun emojis
  • Search bar
  • More emojis
  • easy way to insert gifs
Last week, we had a bad power interruption that caused me to be late at work. At that moment I'm so very nervous because I'm really certain that my boss will be mad at me! But, I realized I have a Slack on my phone! I contacted my boss right away and report the incident without him being mad because I messaged him quickly via Slack.
Score 9 out of 10
Vetted Review
Verified User
Our company has employees who no longer live in the same state and often we work remotely. This allows to stay in real time communication all day as well as organize our conversations and sync with other products that we use.
  • Organize messages based on individual or specific topic
  • allows you to attach documents and images to a chat
  • tagging features that allows you to be notified when someone is chatting with you directly in a group setting
  • sometimes the notifications hiccup
  • the new update doesn't allow you have the side bar with a pinned message open
  • sometimes channels with new messages go to the top of the list and sometimes they do not
This is a great tool for remote working and staying in constant contact with your staff/co-workers. It's like still sitting in the same room without physically being together. You have the opportunity to chat as a group or chat privately with someone. You can create channels to chat about specific topics and organize how it suits you. The new Automation and Canvas features are a plus and gives more options. I honestly I am not sure how it could be less appropriate.. maybe if someone doesn't realize that depending how you setup a channel or conversation, that it may not be entirely private to the Admins.
Makarand Mane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Slack for immediate communication with teammates, integration with apps, prompt notifications, sharing files with teams, and meetings on channels.
  • Separate channels for discussion
  • Messaging with teams
  • Integration with well known apps
  • Pricing structure for SME
  • Better UI for threads
  • Hard to find previous discussion in threads
Free to use for small companies to start communication with teams
Score 10 out of 10
Vetted Review
Verified User
My team and I use Slack for daily communication as well as within the company organization. I use the platform for 1:1 conversations and smaller groups as well as to stay in touch with the entire company. Emojis are a cute feature to engage my team and communicate feelings beyond words. My favorite feature is the "huddle" feature for quick, ad hoc syncs with my collaborators.
  • Ad hoc audio and video calls
  • Private and public group chats within the organization
  • Integrations with 3rd party products
  • Search results to be organized by date or relevance
  • Enhanced video conferencing
Love to use Slack for ad hoc huddle sessions with my co-workers. If we need to have a spontaneous call as a group or 1:1, Slack has a seamless experience compared to opening a third party product like zoom to send an individual link. When you are on Slack anyways for text communications, having video and audio at the tip of your fingers is very helpful.
November 13, 2023

Slack Review

Score 8 out of 10
Vetted Review
Verified User
I use Slack in two different organizations I work in. We use it for Core Team communications and then sub-groups for other areas of the business. The core problems Slack addresses is having an instant communication channel to share information and company updates. Being able to share and process information in a central hub offers a lot more efficiencies compared to using email.
  • Sharing Information
  • Sharing Documentation (like attachments)
  • Providing instant alerts for new messages
  • Sending DMs to team members
  • Seach filters for finding old information
  • Finding unread alerts can be tricky
  • Seperation of posts
  • Confusion on features of free / paid plans
It is certainly well suited for sharing company information quickly and efficiently, in a far more effective way compared to email. As an instant communication channel, it is very effective. It is less effective for detailed document sharing / editing, as the usability does suffer when going into more detailed project work (editing docs etc.). Project management software is more suited for this.
Medolago Alessandra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
we use Slack for all internal communications between the departments of the company. We Love Slack!! We used to use Teams but I feel like Slack is way more efficient and doesn't crash as often. We also use the integrations with google calendar, Trello, google drive and Jira. Very great tool
  • integrations
  • notifications management
  • user friendly
  • better gifs integration
We use it for all internal communications between the departments, especially sending notes and attachments, it is also great for calls between 2 to 4 people. For bigger call meetings I'd still rather use Google Meets because it is better suited compared to Slack. Overall a great tool to use for companies
Khushboo Bhatia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have been using Slack in our organization from past three years and it is indeed a great team collaboration and communication tool. While the world was in pandamic times and people were working from home, many organizations faced the issue for smooth communication with clients and teams. However, for us Slack helped in:
1. Real-time Communication: It provided a real-time messaging platform, allowing team members to communicate instantly, reducing delays in information sharing.
2. Remote Work Support: Slack is well-suited for remote work, It enabled our team members to connect from anywhere, which was especially important in that time's distributed work environments and even today's as well.
3. Channel-based Organization: We used the channels to organize conversations related to important projects, which helped to keep discussions and information structured and easily searchable.
4. Integration Capabilities: Slack offers a wide range of integrations with other tools and services, streamlining workflows and centralizing information. We integrated our slack with Google calendars, Trello and other project management tools which helped our client services team with more informed and structured projects management.
5. Privacy and Security: It provides tools for securing communication and data, helping organizations like ours meet their privacy and compliance requirements.
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
  • While threads exist to keep conversations organized, managing and finding threads within channels can be cumbersome. Enhancements in thread management and search capabilities could be beneficial.
  • Slack has a limit on the size of files that can be directly uploaded. Increasing this limit or providing smoother integration with external file-sharing services could be beneficial.
  • Managing guest access can be cumbersome, and simplifying the process for inviting and controlling guest users would be beneficial.
  • Slack primarily operates within individual workspaces, making it challenging to collaborate across different workspaces. Enhancing features for inter-workspace communication could improve collaboration for organizations with multiple Slack instances.
Well suited as -
  • Web Application
  • Mobile Application
  • File Sharing
  • Channel collaboration
  • Easy Integration

Needs improvement on -
  • Video conferencing
  • Audio conferencing
  • Advanvced Search Functionality
Ahmet Memis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My product is an announcement app for Product Updates & Software Updates. Users can create their own widgets and changelog to publish posts and announcements. We also have a feature request, roadmap and NPS tool.

We use our product to align with different departments, create technical support tickets, and work on them with our technical team via using Threads, and integrated Slack with many different applications to streamline our product design process.
  • Direct Communication
  • Creating threads to align with different products
  • Integration with other applications with helps with organization and planning
  • Using Canvas in channels can be improved and highligted.
  • Wish we could add message templates. For example, when creating a bug report, I always have to rewrite the template (or copy it from a notepad)
Slack is well suited for small teams and startup companies. I think using it for very large teams could get complicated due to Slack's simplicity in my opinion.
November 01, 2023

Slack communication

Prajwal Shetty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's the quickest, fastest way to communicate with peers, external stakeholders. It also provides ample features namely audio, video calls, meetings, screen sharing, so on and so forth, with great accuracy.
  • Super fast
  • Accurate
  • Ease of communication
  • Clarity in audio
  • Offline calls
  • Pin the history for messages
Slack works perfectly when you want to chime in the conversation very quickly with peers & external entity stakeholders. We can pin the self messages as the save records. Provides great flexibility to the audio, video calls with screen sharing features. At times it lags a bit with slight delays in communications, resulting in poor customer experience. It also lags in saving the self pinned messages.
Score 10 out of 10
Vetted Review
Verified User
Slack is just superior. Better emojis. Better UI. Better integrations. It's always a green flag when you go through onboarding and find out that you work at a Slack company.
  • Custom Emojis
  • Integrations
  • Organization
  • Too Many Activity Notifications
  • Channel organization
  • Text edits within messages
Slack is just cleaner and better at everything. It is the trusted brand for all things informal communication and it cuts down tremendously on emails.
Paul Ladd | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Slack helped both me and the other mentors at Lighthouse Labs collaborate with each other, ask for help from senior mentors, and follow-up with students after tricky mentoring sessions. The ability to tag specific senior mentors or call for second-level support in a specific channel was invaluable when trying to solve problems for students quickly and effectively. We could also broadcast solutions to common problems, keep track of lecture times and the progress of each student cohort, and contact specific members of Lighthouse Labs for questions about payroll or scheduling. As a one-stop all-purpose text communication platform, Slack can't be beat!
  • Quick and easy direct messaging to single people or groups of people
  • Rich text support for images, attachments, code snippets, or just emphasis
  • Channels are quick and easy to set up and customize
  • Sometimes it's easy to get overwhelmed by notifications if you don't customize your alerts
  • Free plan limits the number of messages available at any given time, meaning you can "lose" a conversation with someone after talking to others
  • iOS version of Slack doesn't support landscape orientation
It's great for keeping groups of people in touch and in sync, no matter the reason: a group of friends, a family, a small business, or a large business. My family even uses it to plan events, share funny pictures, or broadcast important family news. However, it's less appropriate for keeping contact between just two or three people, unless they're working on a complex project that could benefit from sectioning various conversations into specific channels.
Score 8 out of 10
Vetted Review
Verified User
  • Team collaboration
  • File Sharing
  • Thread conversations
  • Video and group calls
  • Quick navigation between recents chats
  • Team collaboration
  • Group Calls
  • Content and File Sharing
  • DMs
  • UX - In my opinion, latest updated introduced horrible UX changes - There are currently 3 floating screens when you're in a huddle - In my opinion, this is just a nightmare to navigate and share a screen with a colleague, especially on a laptop screen. Also they moved the huddle button to top right corner which is just less intuitive in my opinion.
  • Channels and conversation threading - Overall a great idea, however I believe it lacks in execution. I've found it's really easy to miss out and hard to find these threads, search works.
  • Sharing screen and sharing content in while in huddle is always cumbersome in my opinion - I less like to share content on the huddle itself as I believe it's difficult to find afterwards and everyone just misses it. I always share on main Slack chat, however it requires addition screen navigation as now there are 3 active Slack sessions which is so confusing and cumbersome in my opinion. I my experience, everyone I've talked with in the organization just didn't understand what's going on there and why it got so messy and over-complicated
Well Suited for: Team Collaboration DM and huddles File and content sharing Less Appropriate: In my opinion, latest UX changes are really bad. I believe the threads are not easy to find and read New messages updates and notifications are not always clear and visible and easily missed in my opinion - which is the whole point of such app
Score 8 out of 10
Vetted Review
Verified User
Slack is used to communicate with our team in the organization, voice & video calls (Huddle) are also supported by the slack which is very helpful in case of connecting with someone remotely. We can share multiple types of files through slack & can integrate with many 3rd party apps and services.
  • Audio & Video calls
  • File sharing
  • Direct messages
  • Communicating through Channels
  • Slack does not show whether the members of the channel or DM have seen the message or not.
  • It uses simple Mobile emojis unlike Skype
  • Integration is available but not easy
Slack is best suited for project management, team communication, files sharing, audio & video calling, integrating 3rd party tools. Slack is less appropriate for high data security industries where the data is strongly secured and the slack does not provide high data security.
Score 10 out of 10
Vetted Review
Verified User
As we are a global company, we use it to collaborate across many time zones when we aren't able to actually meet. It is most useful when we need to communicate with APAC, Europe and the America's at the same time as usually one of us will be offline at least. As we mostly work from home these days, it is also essential for just day to day communication when a Zoom meeting isn't really needed.
  • Private groups specific to a task or sub-set of people.
  • Integrates with other apps like Google calendars etc.
  • Understands that people aren't available all the time and has tools that help people stay offline when they mean to be offline.
  • The requirement to sign back in periodically always happens at a very inconvenient time.
  • Threads can be difficult to follow as notifications could be better about new replies to certain thread.
I haven't come across a professional instant messaging service that works as well as Slack. It plugs in to a lot of other work based applications seamlessly like Google Calendars and Zoom. It is a great place to collaborate across the globe as it is sensitive to peoples work/life balance with things like a "do not disturb" mode, the ability to set working hours and schedule message sending.
October 10, 2023

Love Slack

Score 10 out of 10
Vetted Review
Verified User
We use Slack to update employees on changes made to products we use, as well as notify any problems that may be occurring tech wise. We also use Slack to communicate with peers one on one or to communicate within teams or even company wide. In addition, we also have Slack channels such as User Testimonials, where we can submit a form within Slack, which I feel is a great feature within the product.
  • Organization
  • Simplicity
  • Ability to create forms within channels
  • Ability to personalize, i.e. change colors
  • Easier way to search within Slack, in channel and Slack wide
  • Easier way to write notes for self rather than just Slack oneself
Slack is so easy to use within companies to communicate across the company, within groups and/or channels, or just communicate with one or a small group of peers. However, when chatting with another peer regarding a patient, it's not a good idea to release any personal information due to HIPAA violations.
Gabriel Zang | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use it not only as a team chat for private and group communication, but also have coordination channels for short, middle and long term projects.
It has also helped us integrate the same dynamics with other companies that use Slack as well, making communication seamless across companies under a single platform.
  • Manage private and team communication
  • Provide easy to use follow up tools like reminders or bookmarks
  • Allows to search chat history with several filters at the same time
  • In my opinion, access to help and troubleshooting is quite inconvenient
  • I've found contacts section rearranges based on historical interactions without presets to change it based on other criteria
  • In my experience, sometimes notifications of read messages does not go away (mobile)
Slack is a very useful tool regardless of the size of your teams. To be honest, I don't see a scenario where Slack doesn't fit. From small sized teams for casual projects, to large companies, the tools at hand make it a great way to communicate, consult historical data through chats, and documents. The only reason I would not recommend using it is if your current tool covers your needs and your processes are already oiled up.
Score 10 out of 10
Vetted Review
Verified User
I use Slack every day to communicate with the team members, we use channels, and personal chats to communicate using Slack.
  • Communication
  • Integration
  • Channels
  • Notifications
Slack is well suited for instant communication, also for calls, sharing screen is a great feature, managing channels, mentions, cards are great improvements we have on that tool I would definitely recommend. The less appropriate is for sharing camera, the quality is not so good and we don't have much personalization on that part.
Score 10 out of 10
Vetted Review
Verified User
Slack at my company is the main communication platform. Since 2019's pandemic, Slack has been essential on the home office format because is easy to use and has a lot of functionalities that help me communicate with my colleagues on my daily work routine. All the squad message groups, simple video calls and group messaging happens on Slack.
  • Messaging
  • Group Messages
  • Audio and Video meetings
  • Sharing documents and archives
  • More functionalities on video calls
  • Advanced text formatting
  • Better archives and documents management
  • For simple scrum's ceremonies as dailys, Slack is an easy way to do it, since the project already has a channel.
  • Quick calls to colleagues when working from home.
  • Using my own conversation to send drafts
  • Setting personal status
  • Switch between devices is easy
  • Creating groups and channels for different projects and teams
Score 10 out of 10
Vetted Review
Verified User
We use Slack for internal communications, to keep track of outgoing email campaigns (internally), but also as a log for the various automations we have set up (product out-of-stock notifications, new customer support tickets, etc.). We also use Slack as a command prompt to trigger some automations in a third-party app.
  • Team communication
  • Task reminders
  • Keeping various logs in dedicated channels
  • More direct integrations with third-party apps so that we don't have to use a third party to connect Slack to them
  • More advanced integrations (namely more triggers)
  • Option to broadcast user status change to other team members
Slack is a phenomenal app. The app is extremely powerful yet very easy to use on a daily basis. Slack excels in keeping conversations organized but that's just the tip of the iceberg. Our entire team uses the built-in reminders to stay on top of tasks and we also utilize channels as how-to knowledge-bases for our customer support reps and other staff members. We use various automations in our business and they all connect to Slack. For example, we use Shopify Flow to automatically send Slack messages in various scenarios:

- When a certain product goes out of stock
- When an order is disputed or is put on hold or has an address change or some other detail we want communicated to the warehouse or a team member
- When the time has come to take on a repeatable task (such as scheduled email list cleaning)
- When an email campaign goes out (so that the warehouse and our customer support reps know to expect a spike in orders/tickets)

We also forward emails to dedicated Slack channels which helps us keep certain information logged and easily searchable/referenced when needed. And finally, we use Slack as a command prompt to trigger automations in Zapier.
Score 10 out of 10
Vetted Review
Verified User
  • Team management
  • Integration with Outlook,, 15Five
  • Alerts necessary stakeholders when certain business processes take place
Increases asynchronous collaboration between remote teams.
Acts as the main source of internal communication reducing emails.
Increased visibility to schedules across teams.
Allows for consistent communication across multiple verticals.
  • Integrations with other apps.
  • Ability to focus communication to certain stakeholders while maintaining visibility to others.
  • Forwarding of important messages to other stakeholders!
  • Searching within multiple slack channels can sometimes be difficult. Pinning is helpful, but sometimes hard to follow.
  • Is there an option to work on documentation together - that would be nice!
  • Channel management sometimes is overwhelming a tough
Well suited for asynchronous comms to teams who all have varying schedules.
I love the new functionality where you can add a new person to an existing chat and share/forward a chat with other.

Not appropriate for information that needs to be saved or recorded.
Not appropriate for formal communication to teams.
Not appropriate for collaboration with external users.
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