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What is Silverware?

Silverware is a point-of-sale software solution with features such as cloud-based solutions and real time web-based reporting.

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Silverware is a highly stable POS system that provides a complete solution to restaurant accounting and payroll requirements, helping …
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What is Silverware?

Silverware is a point-of-sale software solution with features such as cloud-based solutions and real time web-based reporting.

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  • Premium Consulting/Integration Services

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Product Demos

Conte Silverware Drawing Demo


Demo of edible silverware


Lifewit Silverware Drawer Organizer HOW TO USE on Amazon 2022 Demo Review // Expandable Utensil Tray


Assistive Device for Folding Silverware into Napkins - Minimum Dexterity Demo


Cutlery Silverware Demo Video for Unity Asset Store


Guinness by Newbridge Silverware - Cooking Demo with Rob Kearney

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Product Details

What is Silverware?

Silverware Video

The Silverware Clover Solution is a breakthrough point of sale app that allows you to manage the entire guest experience and collect payments from one mobile device. The ideal solution to serve guests and accept payment in any environment. #SilverwareFamily

Silverware Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Silverware is a highly stable POS system that provides a complete solution to restaurant accounting and payroll requirements, helping businesses streamline their service while keeping accounts up to date. Users can update pricing and menu items remotely, access daily reports online, and track inventory, wages, best/worst selling items, and server contests. The software provides accurate inventory on all products in the system and offers an integrated inventory system that would be a beneficial up-sell.

One of the most significant benefits of Silverware is its ease of use, making it easy to train new staff members and cut time spent on accounting and inventory. It offers real-time updates, integration with different devices, an easy-to-use interface for efficient order entry, which increases customer satisfaction while reducing training time. With Silverware's integrated payroll system users save time by efficiently tracking servers' actions and reconcile debit/credit payments. The software also tracks fraud issues effortlessly by allowing users to track by employee, date or check number providing full transparency on all financial transactions happening within the restaurants. Overall this highly reliable business partner is beneficial for multi-unit managers looking for an efficient POS system with real-time reporting that keeps everything organized while saving businesses both time and money.

Efficient and easy-to-use POS system Silverware is known for its efficient and user-friendly POS system that streamlines operations and reduces wait time for customers. The system is highly stable and easy to use, providing improved efficiency in customer service and keeping track of servers' actions and debit/credit/cash reconciliations. The system is also easy to navigate, and the programming is highly customizable, making it easy for managers to make changes without needing support. The POS system is reliable and easy to operate from management to staff, making it a great value for the price.

Excellent reporting functionality The reporting functions of Silverware are commendable and allow users to pull out relevant data, which is useful when looking up past checks and tracking fraud issues. The system offers numerous reporting options, allowing managers to view and run reports easily while on or off-site. The system provides detailed reporting, allowing businesses to determine sales and best/worst selling items, making it easy for accounting purposes and employee payroll. The system enables efficient analysis in real-time and offers a great deal of customization options.

Great customer support Technical support is terrific, and the team is always willing to help with any issues or questions. The service support has improved, with problems being fixed in a timely manner by the service department. Tech support is helpful in resolving any issues that may arise.

Difficulty of Use - Users report that the Silverware system is difficult to use, with some finding screen changes to be particularly challenging. While the interface might have been designed to be intuitive, some users find it quite complex to learn the system at first. Additionally, the seat count is not always correct, and some things require too many steps to complete.

Poor Customer Support - Multiple reviewers have reported negative experiences with Silverware's customer service. Customer service is non-existent, and wait times for support can be long. Some support staff can be rude, and the help desk does not always communicate. Some issues take days to resolve, and the company needs to improve customer service and support.

Issues with System Stability - Silverware users have reported that the system tends to go down or stop working in the middle of a transaction. Additionally, glitches and issues with the system were frequent when it was first released, and support was not helpful in resolving them. These technical challenges can lead to lost revenue and frustrated customers, and the company should prioritize improving the stability of the system.

Based on user reviews, here are the three most common recommendations:

  1. Users recommend having a clear understanding of integrations and getting them in writing. They emphasize the importance of reviewing integration requirements before implementing the system and communicating these requirements clearly.

  2. Reviewers suggest providing thorough training and training documents. They advise going the extra mile to ensure users are properly trained on the system, and highlight the value of comprehensive training resources.

  3. Users recommend implementing a reliable and easy-to-use POS solution. While they acknowledge that it may not be the easiest system to use, they describe it as good once it's up and running. They suggest giving it a try, especially for small to medium-sized restaurant chains looking for a reliable POS with individual store and group reporting capabilities.

These recommendations focus on the need for clear communication, comprehensive training, and a reliable POS system that meets the specific requirements of restaurants.

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