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AppFolio Property Manager

AppFolio Property Manager

Overview

What is AppFolio Property Manager?

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality,…

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Recent Reviews

TrustRadius Insights

AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the …
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AppFolio Limitations

4 out of 10
October 21, 2022
We started using AppFolio when our previous property management software stopped doing updates. They were bought out and destroyed by a …
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Reviewer Pros & Cons

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Pricing

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Community Associations

$0.85

Cloud
per unit/per month

Plus - Community Associations

$0.85

Cloud
per unit/per month

Student Housing

$1.25

Cloud
per unit/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.appfolio.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is AppFolio Property Manager?

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

AppFolio Property Manager Screenshots

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AppFolio Property Manager Competitors

AppFolio Property Manager Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.

Yardi Voyager and Buildium are common alternatives for AppFolio Property Manager.

Reviewers rate Support Rating highest, with a score of 1.

The most common users of AppFolio Property Manager are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(47)
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Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Maura Crawford | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
In our experience, customer support consists of submitting questions to a bot. When the bot can't answer the question it repeats your question back to you. When you ask for customer support, someone says they will email you with an answer. The answer never comes and then your question is closed out.
In my experience, customer service reps then direct you to go to the suggestion boards where you realize there are thousands of frustrated AppFolio Property Manager users who are receiving no help. On our particular hot-spot issue, other customers have submitted requests for help since 2015, but no help is forthcoming
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
They do provide excellent customer service. Sometimes the wait times are long, but I’ve never called them and not gotten a resolution before ending that call or shortly after. I don’t think they have a chat option for support, which would be nice for quick questions. They also have a great support page that has been helpful especially when we switched from our old program.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
Heather Urban | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
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