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Jira Software

Jira Software

Overview

What is Jira Software?

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the…

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Recent Reviews

TrustRadius Insights

Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$7

Cloud
Per User Per Month

Premium

$14

Cloud
Per User Per Month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

JIRA Project Management Tutorial for Beginners (2022)

YouTube

The full overview: Roadmaps in Jira Software

YouTube
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Product Details

What is Jira Software?

Jira Software is a software development tool used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects from a single tool, helping teams release higher quality software, faster.

And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.

With Jira Software, teams are able to:

  • Track versions, features, and progress at a glance
  • Easily re-prioritize user stories and bugs
  • Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
  • Estimate, track and report on story points; become more accurate
  • Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
  • Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
  • Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
  • Flexibly tailor Jira tasks and their workflows to a specific team's use case
  • Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default

Jira Software Videos

Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
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Jira Software Competitors

Jira Software Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.

Jira Software starts at $10.

Bugzilla, Podio, and Zoho Projects are common alternatives for Jira Software.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Jira Software are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(1-25 of 186)
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Tanner Judge | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
My organization uses JIRA to organize projects and track velocity across teams. The business problem that this product addresses for my company is that we use it as a tool to communicate asynchronously across large project teams, report our tracking metrics, project-manage, and even plan and develop larger product roadmaps.
  • Organization - JIRA is great for being able to organize the scope of major features or product launches in a way that can be visualized across teams.
  • Communication - In a remote-first world, JIRA allows you to maintain tight communication and aligned scope even as teams work across time zones.
  • Velocity Tracking/Project planning - JIRA allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
  • Learning curve - There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
  • Lack of standardization - There are a lot of bells and whistles in JIRA. It's really great that you can label or organize tickets in a variety of different ways. It is really up to the organization to create a method of organizing within all of those bells and whistles. This means each time you go to a new organization, there is a lot of overlap, but you are learning a lot of new methods and best practices as well.
  • JIRA can be a little bit frustrating and hard to use in terms of the ability to type and format content in each epic or individual story. It's good enough and JIRA has done a lot recently to add integrations (such as Figma) or other ways to link design, but it can be sometimes hard to translate complex requirements into JIRA in a consumable way.
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.
February 21, 2024

Atlassian Architect

Michael Blake | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of notification schemes and workflows are required, but are easy to configure. Jira Software also comes with dashboards with gadgets which make it really easy to visualize the ongoing work in different ways. The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it. I have been working with Jira Software and Confluence for 17 years in various capacities. It was originally difficult to learn, but with the builtin project templates, now the configuration is much, much easier. One of the great things about Atlassian (Jira Software's vendor) is that they offer certification in various areas within Jira Software and this aids in job security and ability to show off your skills as they apply to different companies and organizations.
  • agile boards
  • dashboards
  • Jira Query Language
  • Reporting
  • Atlassian Marketplace of Apps
  • Community for discussions and Q&A
  • notifications with link to issues
  • company managed projects vs team managed projects
  • allows for duplicate names of entities - can get confusing
  • administrators get too many emails - they are added to the watch list for every project they work on.
Any type of process management. It works extremely well when approvals are required. Can send out to a group of users and then can be set on the number of approvalls required. Also there is timing built in on when to delegate to subsequent approvers. The dashboards provide management a meaningful way to visualize the ongoing work.
Score 8 out of 10
Vetted Review
Verified User
We use Jira Software for an agile methodology. It is used often used for scrum meetings, kanban boards management for daily and sprint tasks, bugs management and analysis.<br>It provides way to communicate between teams and organizations to track the status and observations of the every bug or task ticket.<br>We mostly used for development purposes as to plan, to manage and track the development projects.<br>It widely used in other teams also apart from development team like bug status tracking and software integrations.<br><br>Overall, It is the single tool used for most of the important process in the software fields.
  • Bug tracking
  • Bug analysis
  • Task creation and tracking
  • Kanban board
  • Difficult to use for first time users
  • Lack of demo, It would helpful if they provide info and demo while using
  • Sharing comments in the ticket is kept hidden, it will be unknown and not useful for the most of users
Suited for project and task management features for technical and non-technical users. User interface is very good to use when comparing with other tools. It is really helpful in agile management and team scrums. Tracking the bugs and tasks in ticket is so easy.

Less appropriate in setup and first time use, because it seems difficult to understand the features and tools and setting up for the first time. Also, it is little expensive.
Score 7 out of 10
Vetted Review
Verified User
Project management. The tickets for a development and testing are mapped as a Jira Software story,easy to track , segment and comment.
  • Ticket management
  • Defect management
  • Business process management
  • Effective communication between cross functional teams
  • Easy to use
  • Project management
  • Interactive UI
  • Could be a room for improvement towards documents upload and tracking
  • More info of the linked ticket
  • Could have better UI
  • Load time could be enhanced
  • Sometimes document upload fails
Suited for long term projects.

Where the team size is big and volume of tickets more.

It is less appropriate we are the team size is less and and the ticket could be solved by an excel sheet itself because there is a cost involved as well as it is not free
Score 8 out of 10
Vetted Review
Verified User
We use Jira majorly for the following
- tracking sprints
- tracking metrics
- tracking all user stories
- tracking all epics
- tracking all bugs
- tracking current status of each Jira task
- creating kanban board and many other types of dashboards for better visibility to end stakeholders

  • tracking all stories
  • tracking metrics
  • tracking bugs
  • tracking sprints
  • creating dashboards for stakeholders
  • many times Jira is in maintenance mode
  • many times Jira is slow
  • sometimes UI can be a bit confusing
Jira Software is well suited for organizations who want to track all tasks and want better visibility of all tasks. Jira Software is not suited for small organizations where tasks change very often and there are no fixed tasks so maintaining everything in the Jira Software for them becomes a hassle.
Johanes Siregar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
  • JIRA does particularly well on tasks and activities tracking.
  • It allows users to easily incorporate supporting documents with various formats.
  • Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
  • Sometimes the software is unresponsive
  • I also experiencing some bug occasionally
  • Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
JIRA does particularly well on tracing activities with multiple streams of workflow, such as bug and defect tracing. It also does extremely well on incorporating supporting documents relevant to the activities. Moreover, when an activity requires a collaboration across multiple departments which require numerous people to contribute. It also has strong reporting tools to monitor and generate useful insight on an activity. However, the learning curve for a new user to take a grasp on the software is quite steep, hence it is not suitable to use when involving a significant number of new users and with a time concern.
Sanish Ambekar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Jira Software is quite helpful in documentation. Business problem the product addresses is that it helps in documenting the changes required to do or are done in other software and it makes sure everyone are on the same page.
  • Dcoumentation
  • Change Management
  • Task Allocation
  • Easier UI for beginners to understand.
Best suited - Documentation
Needs improvement - UI
Score 10 out of 10
Vetted Review
Verified User
Use Jira to store all our Jira tickets related to any software development project or release. This will help aid BA, Testers, UX Designer with status updates, solution design and scheduling associated with it.
  • High level overview of all epics and associated jobs
  • Tracking and ticket assignment
  • Comments from teams
  • Different project views on screen - sometimes hard to find the view that you want
  • Left hand menu is cognitive overload - look to simplify
I like it and use it daily to keep updated and abreast with the projects and work we have in the backlog.
Score 10 out of 10
Vetted Review
Verified User
We've been using Jira to track feature releases right from the requirement gathering phase to product delivery. The tasks as part of these deployments are broken down into different levels and accordingly it becomes easier for the team to work on them efficiently. It ca be used by all developers, testers and product managers. Jira is an effective ALM solution that also helps with defect tracking, test case management and more. It provides us various fields while creating issue types that help in setting priorities and criticalities, description, labels, story points, links and more. It's very easy to manage the life cycle of such issue types like create, clone, delete, attaching media, comments, move and more. It helps to keep track of data and work done across feature releases more effectively.
  • Feature Release management
  • Test case management
  • Filtering issue types
  • Filtering subtasks is not possible
  • A complete ALM solution like Azure DevOps
I'd recommend Jira for tracking feature releases, blockers, status progress, and defect & test management. At the same time, Jira is also well suited for agile development and delivery of features through a Scrum or Kanban mechanism. It can also integrate with other 3rd party solutions to offer extensive capabilities. Unlike Azure DevOps, Jira is a simple ALM suite packed with basic needs to delivery features and track releases in an agile manner. Tracking builds in Jira instead of Azure DevOps is not that possible.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to solve our problems of requirement gathering, backlog management, sprint planning and tracking, and reporting to management. We also use it for gathering requirements, roadmap planning and reporting bugs in a single place.
The scope of our use is at the team (department) level.
  • Running sprints and tracking progress of roadmap, epics, story, task and subtask
  • The user interface is great. It allows tables inside details, have common shortcuts and clean design.
  • Can create custom dashboards and can view data in multiple ways
  • Advanced access rights based on role
  • Roadmapping can be improved to allow advanced roadmap in normal paid subscription
  • Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
  • The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
Well suited for software teams which are using agile methodology in their work. Jira has 2 types of projects: team-level projects (for non-hierarchical organisations) & company-level projects (exhaustive configurations and role-based access rights).
Score 8 out of 10
Vetted Review
Verified User
We mainly use Jira software for tracking issues, tasks & bugs.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.

  • Effective work visualization using Kanban board feature.
  • Work-in-progress limit is very helpful for increasing overall work efficiency.
  • Bugs, issues & story creation very easy using this tool.
  • Some tools and features are not very user-friendly at first.
  • Sometimes difficult and complex to configure.
  • We will recommend some efficient learning community to be made to address this.
Scenarios where Jira software excels:
1. Jira software proved to be very powerful in terms of project management tool for tracking down issues and bugs.
2. It helps in creating issues, epics, stories, task & sub-tasks very easily.
3. Kanban board is one of the most effective tool for work visualization.
Scenarios where Jira needs improvement:
1. Some enterprise users found this tool to be difficult in terms of functionality.
2. New users find it difficult to configure at first.
3. Some UI changes recommended in terms of user-friendly aspects.
Score 9 out of 10
Vetted Review
Verified User
We use Jira software for project, issues, bug, task and workflow management. It provides a centralized platform for managing development projects, from planning and development to testing
  • Workflow management
  • Project management
  • Task management
  • Project Planning
  • Issue & Bugs tracking
  • Performanace
  • User management
  • Integration
  • Templet for Project
Jira is the best software for track issue, bug and project reports. Team member easily share information to other users. We can easily integrate Jira software to many other third party application. It's easy to use and simple configuration. It's Improving the user experience and providing more user-friendly documentation and training
Sarthak Chopra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Jira in our business process very frequently and is a very effective tool for project management. Collaboration with internal and external parties becomes easy with the same. Ticketing feature is awesome which also displays several fields like TAT, status. Best part is we've integrated it with Slack which is pretty seamless and simple and saves a lot of time and effort simultaneously.
  • Ticketing Feature
  • Project Management
  • Field mapping
  • Flexible portal
  • Software glitches - sometimes window takes a lot of time to load
  • Real time updates needs to work upon
  • Integration with other apps can also be worked upon
Assigning tickets of different priority level along with tracking the status of the same- Jira is the perfect software for that! Customization is also an added advantage. Internation with Slack makes the and management more smooth. Roadmaps is another productive feature. Overall, works great and adds value to the team absolutely.
Alexandru Cristian Ion | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Jira as a work management tool. Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents. I am mainly using Jira for tracking the sprint work and for opening bugs, where it is very configurable, the Jira Administrator being able to configure the fields almost everywhere in the app.
  • Bug tracking
  • Project management
  • Email notifications
  • Test case management
  • I do not have any cons related to the app
  • Jira has multiple versions, and if working on multiple projects on different Jira versions, might create a little confusion
Jira is well suited in project management, for the entire development team, the software being used for each member, and also being able to integrate various addons, including also a time sheet, which can be very helpful. Jira helps me to write bugs, it is an easy to use and intuitive software.
Score 8 out of 10
Vetted Review
Verified User
Jira is used if want to have some new feature or edit an existing feature in our product. The manager creates a ticket on Jira with all the details of the work that is to be done along with the metadata. Detailed writing can be done by adding images, URLs, etc for the task that is to be done. We developers directly get the email for that particular ticket and we can easily understand the changes to be done and start working as per the priority mentioned by the ticket creator.
  • For creating new PRs for new features
  • Convey the idea for end user
  • Include nitty gritty details of the required changes
  • AI based matching with already existing tickets.
  • Dedicated sections for particular category
  • Auto text completion, text suggestion while creating the ticket
For the changes (new feature or improving the existing) details can be written comprehensively so that the developer can easily connect the dots and get an idea of where to start and what work is to be done along with the priority and metadata. We can mention things like the branch where this change is to be done, the version, etc. so that life of the developer becomes easy.
September 19, 2022

Go Agile in the right way

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
  • Projects progress tracking.
  • Tracking teams performance.
  • well defined and easy to use tool.
  • friendly and highly customizable.
  • Creating custom reports could be complicated for non-technical people.
  • Really basic add-ons shouldn't cost.
  • Query requires dev language knowledge.
Jira is a great tool to track your project's timeline from end to end. The Big Picture feature is amazing to have a quick glance at everything that is being worked on at the moment, what was completed and what is coming. The capability to break down your organization into different backlogs is also great.
Alexander Delivlaev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Jira Software is used to [organize] and track our work. We have multiple backlogs and boards, each team with it's own. It is used across the whole [organization] and addresses our need for quantifying the progress on our tasks.
  • Jira is particularly good at holding all our goals and tasks, all of them being well described within the software and
  • Jira has integration with a lot of 3rd party tools
  • Navigation between boards and backlogs is seamless, all of them being linked to each other
  • Posting URL's in comments is auto-transformed into text preview of that URL and there is no setting to avoid it.
  • Integration with even more 3rd party tools would be nice
The best scenario for Jira Software is for a software development company operating in Agile/Scrum. Jira has a tracking/organizing software and also an article/Wiki software (Confluence) which are great for holding knowledge and organizing priorities.
For product managers/owners it is a great software for breaking large goals into smaller tasks, organizing and prioritizing them accordingly and then collaborating with other parties on the progress.

A less appropriate use would be for service delivery companies as their needs are different.
Partha Roy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
So Jira has been the primary task management software at our organisation for a long time now, it started as a task management product for our day-to-day task tracking. However, with its various integrations with almost all the tools and platforms required for software engineering, Jira has become an end-to-end project management platform for us. Now, we manage our end-to-end product engineering process by using Jira.
  • Right from the first step of a product development process, that is the requirement analysis and tracking, we use Jira's Epic and Stories for organizing various requirements.
  • Task management and ownership overview.
  • Build and deployment process by using another Atlassian product ( bitbucket) alongside Jira.
  • Transparency over the product engineering roadmap throughout the organisation.
  • A lot of new product engineering tools are coming up, Jira has to provide some integrations for those as soon as possible.
  • Migration from other systems to Jira is a bit complex, as there's no automated process for that and it's mostly a manual process.
Jira is one of those rarest products which actually is made for everyone, if the budget constraint is not there then the early you adopt Jira is better as it sets the course of your product management aptly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Jira for bug/improvement tracking and following Agile Methodology. We create tickets for our development work, plan which tickets to pick in the current Sprint, update statuses as the work is completed, and then get them closed. It also has the option to create team-wise boards which let you track the tickets for the whole team in a single place. This helps manage and estimate the work being done by the whole team. It also gets connected with GitLab so when we push something to Git with the commit message having a JIRA ticket number, the same starts to reflect on the ticket. Along with all this, we can comment and track the history of a ticket which makes things easier to track.
  • Helps with Agile Methodology
  • Issue/Bug Tracking
  • Connects with GitLab
  • Can't really think of things that could be improved. UI is already good and it is pretty fast!
Jira is well-suited everywhere where you require creating tickets to track work. It is best used when your organization follows Agile Methodology. It comes with Boards, Backlogs, etc. that allow you to track all the issues in the current Sprint and if some tickets are not completed, they either go to the backlogs or roll over (according to the admin settings). It also lets you create Sprints and you can plan how much work can be done in that time. Good tool!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My company uses Jira to manage projects, and digital products, create roadmaps, and manage product pipelines, documentation, teamwork, resource management, track issues, and marketing campaigns. We divide our product teams. We really like that it includes scrum boards, and can generate reports, including plugins and integrations with tools like Microsoft Teams, Slack, and GitHub. Jira offers great tutorials and guides that can get your team up and running. It has helped our company tremendously with our workflow and processes.
  • Roadmaps
  • Integrations
  • Scrum Boards
  • Can be complicated to use
  • Some plugins and integrations do not work well
  • Lack of version control
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.

We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
  • Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
  • Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
  • Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
  • Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
  • Expensive - Jira Software is by far one of the most expensive offerings out there.
  • No dark mode support - it's 2021, we should have [a] dark mode.
  • Nickle and dime features - Need to pay for common functionality like Git integration.
  • Lack of automated alerts around metrics like ticket age, last update, etc.
It's a great industry standard app that enables teams using Agile or Waterfall to be productive and successful, but the cost associated to use the app knocks some points off, that added with the fact they require you to pay for integrations of commonly used services is frustrating, to say the least. One would expect for how much the app costs they'd throw in things like free Git integration and roadmaps, but those are add-on services.

It would also be great if Jira Software supported automatically sending an email notification to requesters when a ticket's last updated date gets to a defined period to prevent defect and task tickets from being forgotten.
Score 9 out of 10
Vetted Review
Verified User
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
  • Tracking Progress
  • Agile
  • Dashboard
  • Issue Management
  • Search Patterns for GRID data does not work.
  • UI is too subtle and hence less interesting.
  • Finding access groups for particular dashboard URLs is difficult.
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
Score 8 out of 10
Vetted Review
Verified User
Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results. Enabling tech to work closely with the product team and drive a shared vision of results.
  • Simple view to all work in progress
  • Easy to update team on status
  • Planning made simple
  • Loading times
Excellent for engineering work management, not so much for ambiguous business tasks
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Jira [Software] is used by delivery teams mostly for backlog management in an SAP context. Developers and analysts can manage and follow-up on their workload by assigning colleagues, adding extra information and entering times. This helps streamline overall projects effort and document everything from A to Z for traceability purpose. Basic customizing was sufficient for us (custom fields, some rules, etc.), but Jira [Software] definitely provides near-infinite possibilities when it comes to making it your own.
  • Out-of-the-box backlog management with Kanban board
  • Easy and intuitive customizing for basic requirements
  • Huge community and marketplace extensions availability
  • Confusing set of products to setup a full suite (Jira to Confluence to Service Desk, etc.)
  • Advanced requirements call for an expert
  • Moving to pure-Cloud in the near-future
Definitely a treat when it comes to how little effort the team needs to get up-and-running. The out-of-the-box solution offers pretty much every features you need to manage a backlog, including tasks and issues, without having to modify anything other than a few industry-specific custom fields. It is also one of the most popular solutions on the market, meaning you can find integrations with 3rd-party tools pretty easily instead of building a custom connector. However we would not use it for project management as a whole, the solution would require significant customizing effort to get up-to-speed with what we already have.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.
  • Ticket Management
  • Sprint Boards
  • Reports
  • Configurable fields and workflows
  • Suggested workflows
  • There is scope of improvement in reports
  • Scope of improvement in bulk changes
Jira is suitable for helpdesk management, project management, product management, and reporting.
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