Overview
What is Paycom?
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
Paycom solves all your payroll needs from Recruiting to managing employees!
Using Paycom
Paycom - makes Payroll a breeze!!
Paycom Solution
Paycom Does Suit our Needs
Paycom is mostly like a "one stop shopping place". Not that …
Paycom makes my job a lot easier
Paycom is awesome.
All-in-one and great customer care.
Paycom All-In-One System
HIGHLY RECOMMEND
TrustRadius Insights
Great Service and Platform!
Thank you for being a friend!
Paycom has been a life saver!
Best HCM System I have used
How Paycom Differs From Its Competitors
Implementation Satisfaction
Implementation Satisfaction
HR Consolidation
Self-Service
And the Employees have access to all their information. …
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
Self-Service
HR Consolidation
were with.
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
- ACA reporting and benefits administration has been streamlined.
- Work time has been cut down to a few days.
- Flexibility in producing or editing reports either pre-prepared or thru report writer (manually thru drop-down menus with a few clicks).
- Easy submitting information.
- Weekly digital feeds to …
Self-Service
- Having their personal information at their fingertips from anywhere.
- Ability to make changes to personal information.
- Being able to print check stubs and WS-2 forms.
- Select their medical benefits.
- Adding comments to e-timesheet.
- Requesting time off.
- Verifying vacation and sick time totals.
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
HR Consolidation
Self-Service
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (376)8.686%
- Direct deposit files (369)8.686%
- Pay calculation (369)8.585%
- View and generate pay and benefit information (373)8.484%
Reviewer Pros & Cons
Video Reviews
4 videos
Pricing
What is Paycom?
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7.9Employee demographic data(331) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7.8Employment history(317) Ratings
Employment history is the ability to track previous positions held.
- 7.4Job profiles and administration(320) Ratings
Job profiles and descriptions can be created and edited.
- 7.6Workflow for transfers, promotions, pay raises, etc.(321) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.9Organizational charting(241) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.1Organization and location management(278) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 6.9Compliance data (COBRA, OSHA, etc.)(264) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.5Pay calculation(369) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 6.4Support for external payroll vendors(47) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.7Off-cycle/On-Demand payment(13) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.2Benefit plan administration(317) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.6Direct deposit files(369) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 7.9Salary revision and increment management(304) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.5Reimbursement management(205) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 7.8Approval workflow(320) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8Balance details(320) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.2Annual carry-forward and encashment(265) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.4View and generate pay and benefit information(373) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.6Update personal information(376) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 7.9View company policy documentation(335) Ratings
Employees can review company handbook, and corporate policy documents.
- 6.5Employee recognition(180) Ratings
thank a team member
- 8View job history(297) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 4.9Tracking of all physical assets(26) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.5Report builder(320) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.3Pre-built reports(317) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 5.8Ability to combine HR data with external data(55) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.9New hire portal(319) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.6Manager tracking tools(276) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 4.2Corporate goal setting(36) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7Individual goal setting(173) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 4.8Line-of sight-visibility(35) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7Performance tracking(182) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.3Performance plans(215) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(203) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.5Review status tracking(209) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7.6Review reminders(215) Ratings
System can generate reminders to ensure review completion timeliness.
- 6.9Multiple review frequency(193) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 9.1Create succession plans/pools(24) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 6.8Candidate ranking(30) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 5.8Candidate search(33) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 5.4Candidate development(29) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.9Job Requisition Management(201) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7Company Website Posting(198) Ratings
Software allows postings to be displayed on the company website
- 6.6Publish to Social Media(158) Ratings
Software provides ability to publish postings to social media sites
- 6.8Job Search Site Posting(184) Ratings
Software provides ability to publish postings to top job search sites
- 6.9Duplicate Candidate Prevention(172) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.9Applicant Tracking(207) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.1Notifications and Alerts(212) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Paycom?
Paycom states they have approximately 36,820 clients across the United States (as of Dec. 31, 2023), up 1% from the prior year. On April 15, 2014, Paycom became a public company with its shares opening for trade on the New York Stock Exchange under the ticker symbol PAYC. In early 2020, the company joined the S&P 500.
Paycom Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Individual goal setting
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Paycom Screenshots
Paycom Videos
Paycom Competitors
Paycom Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
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Community Insights
- Pros
- Cons
Exceptional Customer Service: Many users have praised the exceptional customer service provided by the staff including their helpfulness, responsiveness, and ability to create tailored solutions for successful outcomes. The personalized support from dedicated points of contact for setup and issue resolution was also commended.
Efficient Payroll Processing: Users appreciate the system's facilitation of easy payroll processing, employee paycheck approvals, and seamless integration of expenses, and time off requests. They also found the system effective in tracking attendance points, creating personnel action forms, generating useful reports, assisting with onboarding processes, and managing the E-verify process.
User-Friendly Interface: The user-friendly interface of the system has been positively received by reviewers for its ease of use and efficient navigation. It was valued for onboarding new hires and managing schedules with ease. Paycom also proved useful in generating multipurpose HR or financial reports efficiently based on user feedback-driven functionalities within the platform.
Initial Setup Challenges: Some users have found the system's initial setup overwhelming and confusing, especially when inputting employee details and basic earning information.
Customer Support Communication: Users express frustration over poor communication and lack of responsiveness from customer support, with reports of ignored help requests.
Reporting Complexity: Users note challenges in consolidating all necessary information through reporting, often having to extract multiple reports due to the cumbersome process.
Document Functions Difficulty: The document and checklist functions are reported as difficult to use by some users.
Pricing Concerns: There are concerns about additional fees for added features and implementation fees making certain functionalities unaffordable.
Performance Reviews Complication: Setting up performance reviews is described as complicated, with navigation issues ensuring that all items are correctly connected for employees to view.
Attribute Ratings
- 8.5Likelihood to Renew22 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 8.7Usability24 ratings
- 9Support Rating52 ratings
- 9.1Online Training2 ratings
- 6.4In-Person Training1 rating
- 8.1Implementation Rating7 ratings
- 9.1Configurability2 ratings
- 9.1Product Scalability2 ratings
- 5.5Ease of integration1 rating
- 9Vendor pre-sale4 ratings
- 9Vendor post-sale4 ratings
Reviews
(1-25 of 400)Fully on board with Paycom
- Quarterly tax filings
- Child support payments
- Answering all questions in a timely manner
- Notifying customer of new products before they launch
- Timekeeping through the timecard.
- Keeping track of employee's PTO accruals and usage.
- Reports are user friendly and easy to use.
- Calling in issues sometimes takes a little while, and we have to ensure we have the right person to help us.
Using Paycom
Paycom also supports a variety of user defined workflows for master file changes, recruiting, performance management, etc.
- Data extract
- End user accessibility
- Automated reporting
- Workflows
- Direct data interchange
- Single sign on
- Learning management
Paycom - makes Payroll a breeze!!
- Employee Merit increases needing to be signed by EE and Managers
- Timecards were clean and easy to navigate
- Timecard that needed approving by managers could be sent an email directly from the system alerting them they needed to complete the task
- Processing payroll was easy and fast
- Audits were conducted timely and clear
- 401K changes could be done through a bridge between Broker and investment company
- Overtime and double time could not be easily viewed until the timecards were closed
- Creating reports were difficult for me to do without assistance
- Precomparison to prior processed payroll would be nice
Paycom Solution
- Simplicity of the Paycom user interface
- Reliability of the system as a whole
- Ease of access for employee on demand of W2's and paystubs
- Improves automation and reduces work load
- Mobile app more user friendly
- Mobile app more intuitive
- General mobile app enhancement
Paycom Does Suit our Needs
Paycom is mostly like a "one stop shopping place". Not that your shopping, but you can do many tasks right from one program. Employees are more in charge of their information then before.
- Paying Employees on time.
- Deducting the correct deductions and amounts.
- Reports that need to be run, such as ACA, or payroll reports.
- Informing you if any changes need to be made.
- Ask me section is a waste of time in my experience. Most employees just shoot me a quick email or phone. Ask me is to complicated for them.
- Every time they assign us a new rep, (about once every 6 months) they want to come out and talk to you and try to sell you other parts of the program you don't want. We don't need that.
- Many times Employees swear they clocked in, only to see the punch didn't register. Happened to me as well. Just make more work for me.
Paycom makes my job a lot easier
- Track attendance Points
- Creates Personal Action forms and makes them easier to manage
- Allows a wide range of reporting that can be very useful to any company
- Helps a lot with onboarding process
- Helps us out with recruiting
- Helps with E-verify process
- There is a lot of information in Paycom, so sometimes it can be a little overwhelming
Paycom is awesome.
- Payroll App.
- New products for transparency.
- Easy W-2 process that eliminates common mistakes.
- The time sheet page where punches can be changed is confusing and not easy to use.
- The time sheet page that shows punches for the week has trouble loading up at times.
- Clock in delay when pushing the button, this could be due to connectivity.
All-in-one and great customer care.
- Customer Service- problems get solved quickly.
- Easy of navigation within the system.
- Transparency for administrators- we have the control.
- GL set up can be clunky until you understand how it works.
- Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
- Advanced Report Writer would be nice to combine multiple areas into one report easily.
Paycom All-In-One System
- Time sheet
- Request time off
- HR documentation and upload files
- Open enrollment elections
- Employee's time off accrual
- Request time off with additional intervals for vacation/sick within the same day.
- Approve time off with additional intervals for vacation/sick within the same day.
HIGHLY RECOMMEND
- Ease of use
- Employee involvement
- Reporting
- Too much information
Great Service and Platform!
- Payroll
- Reporting
- Employee engagement
- Retro Pay for Payroll
- More options for Admins (instead of relying on Paycom to make certain changes)
Thank you for being a friend!
- Customer Service: Brandon Abate was top notch in answering our questions.
- Smooth Team work: Denise has been great to help us transition over with our previous information, creating exactly what we need to be successful.
- Positive and Professional
- Very minimal changes right now. As we are just getting started.
Paycom has been a life saver!
- Dedicated implementation staff
- Knowledge of the entire system
- Helpful with setup of our different pay
- Walking through the 1st couple of payrolls
- Rating scales in the employee reviews
- Section for product improvement suggestions
- Talent Acquisition can be tricky to understand at first
Best HCM System I have used
- Applicant tracking
- Payroll processing
- Expense reporting
- Reporting & Analysis
- Better transparency of fees and charges
- Flexibility with various module pricing
Huge Paycom Advocate!
- Customer Service
- Timeliness
- Compliance
- Innovative
- Offer more custom reports to be built out
- On-Boarding of Employees
- Benefits Administration
- Payroll
- HR Document storage
- More user ability to customize screens for ease of use
Thank you Paycom!
- Initial setup
- Dedicated point of contact for setup
- Dedicated point of contact for any issues
- Pushing payroll reports out more timely
Paycom is the best HRIS System
- Paycom set-up the system to where you can easily process payroll, and employees can approve their own paychecks so there are never any issues. Expenses/Timesheets/Time off requests flow over nicely to Payroll
- Benefits administration set-up for our many medical plans and other benefits, it is seamless and super easy for employees to view their current benefits and costs associated with such. The Open Enrollment was a breeze and benefits team at Paycom is very good.
- Performance Reviews was such a great transition going from excel spreadsheets to actual system that works, employees and managers loved the process, rating and the whole process.
- N/A Paycom is super great.
Paycom
- Help Support
- Helpful Slicks for new features and upgrades
- Account specialists who know the most about your account and manage your help tickets for you
- There is currently an alert in payroll processing if an employee works MORE than their projected salaried hours--it would be helpful to have a flag for when employees work LESS than their projected salaried hours.
- Sometimes implementation for new/underutilized features can be prolonged due to scheduling constraints with the regular account specialist--having a dedicated "roll out" team for each feature (expense management, Paycom learning, etc.) would be helpful.
Amazing Product - You won't be disappointed!
- Customer Service Support
- Reporting
- Batch editing/filtering abilities to make changes quickly for large amount of employees at one-time
- Payroll Processing
- Onboarding
- Visually, Paycom updated the layout which I feel could be better. It seems a bit messy to the eye.
- Wish there was a place to insert notes.
- 2 factor authentication is a bit excessive at times
- The email login credentials on employee side does not work
Takes the worry out of HR!
- Compliance & Risk
- Payroll Processing
- Onboarding
Inspection Technician Solution.
- Time Management.
- Communication
- Training on each process of the system.
- Custom Reports build out formats of reports that make better sense with less data on them.
- Project Reporting just makes it easier to click on a project and get the history of the project.
Paycom Review
- Online Onboarding
- Employee Self-Service
- Time Cards
- Deduction Processing
- Website Simplicity
- PAF usage
Saving time and money!
- The app is easy to use.
- The customer service hads been excellent so far.
- website is easy to use.
- The vacation accrual set up was a bit tricky.