Overview
What is Smith.ai Live Website Chat?
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…
Can't recommend anyone better for our personal injury firm!
Smith.ai Offers Affordable Legal Website Chat
Good virtual chat receptionist
The best system and support I have ever seen!
Smith.ai Live Website Chat Efficiently Engages Essential New Leads
Smith.ai Live Website Chat adds clients to my practice
Time and Money Saved by Smith.ai
We love Smith.Ai!
Smith AI is the best
Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE
Perfect for my Small Business
Smith.ai - Most Oustandingest Live Chat Service in the History of the World (You can stop searching for your chat solution now)
Smith.ai is the best decision I've made recently
Deliver Better Experiences with Smith.ai Live Website Chat
Amazing!
Awards
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Pricing
Starter
$140 + $7
Basic
$300 + $6
Pro
$600 + $5
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Smith.ai Live Website Chat?
Smith.ai Live Website Chat Features
- Supported: Lead Qualification
- Supported: Multi-Channel Communication
- Supported: Personalization
- Supported: On-Demand Communication
- Supported: Live Chat
- Supported: Appointment Management
- Supported: Virtual Assistant
- Supported: Knowledge Base
- Supported: Contact Import/Export
- Supported: Lead Capture
- Supported: Appointment Scheduling
- Supported: Chatbot
- Supported: Mobile Messaging
- Supported: Production Recommendations
- Supported: Canned Responses
- Supported: Proactive Chat
- Supported: Customizable Branding
- Supported: Offline Forms
- Supported: Transfers/Routing
- Supported: 24/7 Staffing
- Supported: Human Handover
Smith.ai Live Website Chat Screenshots
Smith.ai Live Website Chat Video
Smith.ai Live Website Chat Integrations
Smith.ai Live Website Chat Competitors
Smith.ai Live Website Chat Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Languages | English, Spanish |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(19)Community Insights
- Business Problems Solved
- Pros
- Cons
Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.
The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.
Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.
Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.
Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.
Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.
Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.
Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.
Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.
Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.
Attribute Ratings
Reviews
(1-15 of 15)Can't recommend anyone better for our personal injury firm!
- Responsiveness by Account Manager
- Agents are articulate and obtain all necessary detail on every call
- Agents sympathetic to our injured potential clients
- Would like the ability to have our calls recorded on Smith.ai's end, since our calls are transferred to them, and we cannot record ourselves at that point.
Smith.ai Offers Affordable Legal Website Chat
This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.
- Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
- It is very cost effective compared to other online chat support providers.
- Its display on the website is easy to custom configure and integrate.
- No option to hand off online conversations to someone in-house.
- No option to customize image of operator icon.
Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision.
I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options.
There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.
The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product.
Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
Good virtual chat receptionist
- Quick response
- Full transparency into each conversion
- Always on
- Branding on the chat tool
- Iteration is necessary on company information and playbook
- Non- relevant chats can add up
- The chat is difficult for users to dismiss, it must be dismissed on every page
The best system and support I have ever seen!
I have never had this much support from a SAAS. Their access and support is the best I have seen.
I will be setting up the voice answer once I set up a VOIP system.
- They set up and monitor your chat on your site, giving your prospects instant service.
- I have spent so much time with their support team. I never felt more welcome to an SaaS.
- Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
- I have not seen any area for improvement. These people have a great service backed by an even better level of support.
Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this.
Smith.ai Live Website Chat Efficiently Engages Essential New Leads
- Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
- The agents are warm and personable.
- In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.
- Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
Smith.ai Live Website Chat adds clients to my practice
- Instant email with specific contact info for visitor
- Instruction on how and when visitor wishes to be contacted
- Ability to determine where the visitor is coming from (referral source)
- Allow for even more customized Q&A
Time and Money Saved by Smith.ai
- Excellent customer service
- Competitive pricing
- Multiple employees will work with you; some understand instructions better than others
- Keypad app occasionally malfunctions
We love Smith.Ai!
- Gather information from perspective clients.
- Relay accurate/appropriate expectations to perspective clients.
- Sympathize with perspective clients.
- Conduct all chats in a very professional, yet not insensitive manner.
- From our end, functionality is easy to follow.
Smith AI is the best
- Easy to install
- Receptionist answered chats are very professional
- AWESOME engagement and conversion
- With Self-Service chat, the chat requests are not in real time. You need the receptionist service
Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE
- Easy to configure chat interface
- Nice use of chat messaging during setup
- Unlimited chat questions and answers
- It needs to be easier to white label the chat interface.
If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.
Perfect for my Small Business
- User friendly
- Online platform is easy to navigate
- Turn around for call summaries is very quick
- Easy to manipulate screening questions
- Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
- Super responsive customer support that fixes things the first time.
- Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Smith.ai is the best decision I've made recently
- Answers questions about my fees.
- Answers commonly asked questions for me.
- Sets up consultations for me.
- I have no cons.
- Provides answers to frequently asked questions.
- Has robust playbooks.
- Doesn't slow pages down.
- Is flexible.
- Great support.
- More integrations, particularly with CRM.
- More customization optimizations for widget.
Amazing!
- Quick responses.
- We are able to set up the answers to most frequently asked questions.