HubSpot CRM- One stop solution for every need
We use HubSpot CRM for maintain the bids and it is very helpful tool considering that we can have all the access in one place. It's an …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1517)8.585%
- Interaction tracking (1474)8.484%
- Integration with email client (e.g., Outlook or Gmail) (1529)8.484%
- Workflow management (1484)8.282%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management and Single sign-on capability and Role-based user permissions highest, with a score of 8.5.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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(4873)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Enhanced UI/UX: Users have praised the CRM system for its improved user interface and experience compared to Salesforce, making navigation and usage easier. The enhanced design contributes to a more intuitive platform, enhancing overall user satisfaction and productivity.
Valuable Reporting Feature: Some users appreciate the easy-to-use reporting feature that provides valuable insights for data tracking and decision-making. They find it instrumental in analyzing performance metrics effectively, enabling informed business decisions based on real-time data analysis.
Efficient Sales Management: Users find the deal and opportunity tracking capabilities beneficial in efficiently managing sales processes within the CRM system. This feature aids in optimizing sales strategies, monitoring progress accurately, and identifying potential growth opportunities.
Confusing Terminology: Users have expressed confusion over terminology such as Status Lead and Leads, indicating a need for clearer labeling throughout the platform to improve user understanding of key features.
Navigation Challenges in Feed Feature: Reviewers have faced difficulties navigating the Feed feature, leading to frustrations in accessing and utilizing this particular function effectively within the platform's interface.
Expensive Marketing Hub Pricing: Some users find the Marketing Hub pricing too high, especially for small teams. This has prompted requests for more flexible pricing options that can cater to businesses of varying sizes and budgets and not just offer packages that may just be beneficial to large enterprises.
Attribute Ratings
Reviews
(1-25 of 1617)Companies can't remove reviews or game the system. Here's why
July 23, 2024
HubSpot CRM- One stop solution for every need
We use HubSpot CRM for maintain the bids and it is very helpful tool considering that we can have all the access in one place. It's an excellent option for every business looking to improve customer relationship management. Earlier, we used to have difficulty in maintaining the data, we used to manage in excel which is tedious to use. But with HubSpot CRM, we save lot of time and also get accurate data and information.
- Stores all information about potential and existing customers
- Helps creating templates
- All in one tool
- there should be a point wherein we can make the some points as priority means the ones which are used frequently for example rather than mentioning US everytime, it could be set at preference.
- customer support could be better
- option of copy so that we don't have to manually enter each thing everytime in case of recurring bids
I use Hubspot CRM for my inbound sales function. Hubspot has enabled us to easily streamline our inbound operations. We are easily able to map other users from the same company into our contact list, enable sequences to run on clients, manage our sales activities using tasks, easily integrate HubSpot CRM to our email provider through which we can obtain more knowledge on the click/ open ratios.
- efficiently track email responses and display click/open
- streamlines sales activities using tasks
- run automated sequences on a group of clients
- easily mapping deals to all the associated contacts
- a dark mode option
- a way to easily map out the junk leads
July 05, 2024
Built for business development!
I've been using HubSpot CRM for a long time now. I first experienced using HubSpot CRM at the second company I worked at; alongside a second CRM we also used, and found I much preferred the suite, offering and functionality of HubSpot CRM, even then, when I was pretty Junior.
Having used HubSpot CRM in the 5 years I've been at the company I'm out now, I've found it to be a hugely impactful component of the success I've had here. It's built to help drive sales and I can't quite imagine a world of the same success without it (having used 3 other different CRMs in the past!
The support function has also been pretty impressive; often going to them for discussion and collaboration as opposed to the focus always necessarily being a problem. On numerous occasions, I've been able to delve into additional functionalities that help me in my role having spoken with a very helpful and responsive support team.
On top of this, it connects with other products very well and our operations manager has definitely got the most out of the integration capabilities!
Having used HubSpot CRM in the 5 years I've been at the company I'm out now, I've found it to be a hugely impactful component of the success I've had here. It's built to help drive sales and I can't quite imagine a world of the same success without it (having used 3 other different CRMs in the past!
The support function has also been pretty impressive; often going to them for discussion and collaboration as opposed to the focus always necessarily being a problem. On numerous occasions, I've been able to delve into additional functionalities that help me in my role having spoken with a very helpful and responsive support team.
On top of this, it connects with other products very well and our operations manager has definitely got the most out of the integration capabilities!
- Real-time data and actionable analytics; whether that be in terms of the reports that provide helpful data for understanding who and were to target, or even just information on contact interaction to outreach.
- Small functions that save time and make your life easier like email tracking, integrated calendar meeting booking, simple or complex outreach sequence creation.
- App integration to allow quick parsing of data for contract sends with our contract provider, our calling provider- to save the need for a work desk or mobile phone, our geographic mapping app and more
- Easily creatable views and lists to easily and quickly build yourself a prioritised collection of contacts based on the filters used.
- Sometimes reports pages can crash unless you have a super high-end computer or lack ram power.
- For Countries where call recording is not automatic, there needs to be a window of time where you can still select record call if you did have permission but missed the opportunity to hit record during. Once the call is ended, there's no going back, which is frustrating.
- Implement 10-30 second email 'undo send'.
- Implement 'attachment' reminder, so you get a warning if your email mentions the word attached/attachment but doesn't have a document attached.
July 04, 2024
Good Job!
In our organization, we use HubSpot to organize and track sales leads. This allows us to track correspondence and the status of a particular customer and their processes.
- Follows emails.
- Search
- Transaction panel.
- Multiplying the number of industries to choose from.
- Marking to which contact in the client profile a note has been added.
- Automatic linking of new emails under clients.
July 01, 2024
Impact of HubSpot CRM on The Growth of Businesses
I use HubSpot CRM mainly for email outreach, scheduling meetings, and automating tasks with features like "Sequences." It addresses business problems such as manual task management, inefficient email campaigns, and bottlenecks in the process of scheduling. The scope of use spans across the marketing department, playing a key role in marketing strategy development.
- Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
- Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google Calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
- Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
- It is more helpful if HubSpot CRM can provide notification or email to the user whenever the email is disconnected with the HubSpot calendar.
- Even though it has seamless integration, it would be better if it integrate more other tools or third party tools.
- It has good user interface but when it comes to create advanced reports then it is not easy for the people, who have less technical expertise.
Score 10 out of 10
Vetted Review
Verified User
As a web hosting and Web Design company, we have tried almost every CRM, we use WHCMS for billing and other needs but it never did what we needed in terms of sending the client detailed proposals opening support tickets with proper information and snippets. So we switched to the free version of HubSpot CRM and have never looked back, by far, it is the best tool in the business and the free version trumps all others in features. We use it every day and it works flawlessly. If you want a CRM system that can do a lot for you try HubSpot CRM they know what they are doing.
- Tickets
- Campaign Emails
- Connected apps
- The price is very high for upgradging as a small startup in a third world country.
- The ticket system on the free could highlight the ticket by priority
- Add a work timer to the free version
June 29, 2024
Hubspot is very powerful, but also expensive
I use it for making phone calls to follow up with leads generated from Google Ads. It also helps me organize my leads and send automated emails.
- Email templates
- Lead activity tracking
- Phone calls
- Call recording
- No Built in SMS feature
- Navigating the contacts page
- Locating the user phone number assignments
We use HubSpot CRM as our main dialer and CRM tool. All cases are stored here and all marketing information that we get from the leads are also stored in HubSpot CRM. We also send emails here. Our Docusign is also integrated here so contracts are also being sent via this CRM.
- Dialer
- Data Storage
- Marketing
- Data Collection
- Dialer. Making calls are sometimes having issues.
- Integration to other tools such as Aloware and docusign
- Reporting can sometimes be difficult
June 28, 2024
HubSpot CRM review
HubSpot CRM allows me to know the lead score based on how much they have engaged with our content. I also get notifications when my emails were opened and links clicked, making follow-up much more on point. It also connects with Gmail, Facebook and LinkedIn, all platforms in which we generate leads.
- Integrate with Gmail so I can check the contact record from my email inbox
- Create email sequences and set the date for them to go out automatically, saving me time and energy
- Notifications in real time on Gmail and Slack, speed to lead is crucial
- I'd like to see it connect with Instagram
- I miss seeing who made changes on the record and when - no log of changes
- I would also like to see what time zone my lead is in in CRM
June 28, 2024
HubSpot CRM Review
Cold prospecting, managing leads, sales process
- Keeps everything very well organized
- Doesn't crash
- Is very rarely running slow when I need it too
- Making the deals a little more organized
- The notes can be confusing to keep track of sometimes
- Adding and labeling different phone numbers
June 28, 2024
HubSpot Review
We use HubSpot CRM to contact prospects, store data, and analyze data. More specifically, using the template feature and workflow feature to email and contact prospects. Store important data such as prospect info, the software they use, contact info, tasks, emails, calls, etc. As for analyzing data, I've been analyzing my email template analytics to see which emails perform the best. I track how many sends, how many opens, how many replies, how many clicks, and then I analyze the chart analytics from HubSpot. Additionally, I also use the report feature to analyze calls made per week, emails sent per week, contacts created per week, and one more that I can't think of at the moment.
- Easy to use - self explanatory
- A lot of tools to use - sales, marketing, data storage, analytics
- Automation - the ability to send out mass email campaigns with the click of a button
- I want to be able to save my columns in a specified view
- After clicking on a filtered company and then returning to company view, the filter shows no companies available so I have to take the filter off and reapply it
June 28, 2024
Awesome CRM!
HubSpot has been a tremendous sales tool in keeping and monitoring daily marketing efforts. I find it more advantageous and useful than that of Salesforce CRM. Great platform
- ability to house and keep client/prospect information
- ability to connect to social media outlets such as LinkedIn
- captures client/prospect business model, background and financial records
- layout and user friendly format of CRM outstanding
- completely satisfied
June 28, 2024
Great Scott, Its Hubspot!
Hubspot is used constantly within my organization, it allows us to freely move throughout our deals and tasks with ease. The seamless load times and navigation tolls allow for a user friendly experience no matter your experience with CRM's. I do have to say Hubspot is the best and most simple CRM I have used throughout my career and I would recommend this to any organization looking to revolutionize the way work is done.
- Organization of Deals, having the ability to move freely between different stages of your deals
- Blocking numbers automatically when they have made fraudulent calls
- Having clear pages on the tool bar on the side for a user friendly experience
- I would like to see more instant recognition when numbers are incorrect, i.e deleting any details which clearly don't align
- Email load time could be faster on occasions I have to log emails manually then they pop up after an hour
- Deletion of non active live chats
June 28, 2024
Exactly the tool we need
We use HubSpot CRM to manage our various pipelines, including sales, investment, and servicing. It is really easy to integrate with other tools (eg. Outlook) and the automations are strong. We needed to ensure we were keeping track of a large number of leads and keeping in consistent communication with them, and HubSpot CRM enables us to do that effectively.
- Automations
- Integration with Outlook
- Enabling teams to work from the same account
- Navigation can be confusing/not very user-friendly
- The pricing structure isn't great - prohibitively expensive too quickly
June 28, 2024
Hubspot CRM is awesome
We use Hubspot CRM for keeping our deals organized and easily tracked, makes it easier for us to accurately forecast the month as well as keeping call notes and using Hubspot sales download for our emails with tracking so we can see how many time they have opened and clicked links.
- tracks emails with opened and link clicks
- call directly through Hubspot records miss calls
- forecast accurately to what the revenue will be for the month
- the fact it keeps logging out
- randomly changing forecast
June 28, 2024
Use HubSpot CRM to improve your sales efficiency
My use of HubSpot is to help supplement and organize my account activities. I have used other CRM tools but have not used a CRM as complete and user friendly as HubSpot.
- Ease of use
- Connection to lead and email services
- Organization
- Real time activity updates
- Some features on mobile app not available on laptop
- More functions for sorting and searching
June 28, 2024
User-friendly CRM!
We utilize HubSpot CRM in both Sales and Operations. It helps us organize our communication efforts with our prospects and customers. On-time follow ups are a big value adds as well as managing deals.
- Deal Management
- Ticket Automation
- Reporting & Analytics
- Emailing
- Mobile App
June 27, 2024
Love This CRM!
HubSpot CRM allows me to have a consistent and smooth workflow generating new leads for the business. It has streamlined my process to be able to work efficiently through very busy days. It allows me to create smooth processes that are automated so even those small details are being accounted for. Overall, it creates a great environment and works in how I want to plan my day accordingly.
- Sequencing
- Templates
- Integration
- Texting Functionality
- Closed Won / Closed Lost page
- More filtering functionality
June 27, 2024
Handy tool for any SDR!
I utilize HubSpot CRM to handle all my leads emails, calls, status and workflows to help me better reach my customers. Being able to know when, and where I have made calls or emails, assigning myself tasks daily so I know what i Need to accomplish is huge to reach my sales goals
- Template emails
- Status if the email has been read
- sending workflow schedule emails out
- workflow explanation
- integrations
- more helpful solutions for training
June 27, 2024
Great tool for software startup sales teams
I am able to keep track of potential clients and streamline my outreach through tasks super easily. The forecasting tool is very helpful as well. It helps me communicate asynchronously with my managers so they have an accurate feel for what revenue I will bring in for the given time period.
- Task management
- Forecasting
- Sequencing
- Being able to complete more than 25 tasks at once
- Forecasting for more than one time period
- Easier email signature editing
Our sales team has benefited so much with having contacts being connected to each other in companies and associating them with deals as well. My sales reps love that all of their emails can be tracked and that they can have data for each contact all in one place making it easy to overview all of their contacts and see who hasn't contacted in a while and who they need to contact. There is a learning curve on how to best utilize HubSpot CRM, but I love their new bookmark feature so I can have all of my relevant tabs in one spot! I also love that HubSpot CRM can be treated like an excel table at times but also that it prompts you to enter information in a structured way as well so I can make sure my sales reps are including the information that they need most.
- Email Tracking
- Adding new contacts from outlook
- Organize contacts by rep
- Contact association is easy
- A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
- Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
- I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
June 20, 2024
The ONLY THINGS YOU NEED TO KNOW ABOUT HUBSPOT CRM
I use HubSpot CRM as a tool to track leads and sales. In Retail, tracking the progress of deals and the activities related to those deals can be overwhelming once you have 50+ of those deals going at the same time. Then there's the outreach that you do for leads to generate new deals. There are a lot of tasks and activities that happen going into a sale and HubSpot has been very useful for managing all that information.
- Managing leads and the information you have collected for them
- Tracking the status of deals
- Organizing and scheduling tasks
- API integration for third-party tools
- Having the relevant information available at a glance
- Could have a better tutorial that goes more in-depth into customizing the crm
- Deeper integration with third-party tools
- More tools to organize notifications
Score 8 out of 10
Vetted Review
Verified User
Hubspot CRM is used within our organization to manage leads, contacts, emails, and forms with continuous integration across them. HubSpot CRM unifies its sales, marketing, and communication hub in a single dashboard in its CRM. It helps us to efficiently track lead and contact lifecycle. It comes with deal tracking to see its stages and statuses.
- HubSpot CRM deal tracking and lead lifecycle is really easy to understand and use.
- Form allows the ability to add 1000 custom fields and unlimited responses.
- Omni-channel communications using its Inbox functionality. Integrates directly with web chat and email.
- I think HubSpot's Mobile App offers fairly limited capabilities, and its website on mobile offers way more capabilities but is not optimized for a mobile screen.
- Several functionalities are dependent on region.
- For us, paying HubSpot is a real hassle, as it does not support most cards from India after the new RBI mandate.
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot as our sales record-keeping tool alongside a being a report generating system and outreach automation platform as well. It is mainly used by the sales team, but the customer support team also utilizes it to keep up to date with recent outreach as well as contract and deal statuses.
- CRM
- Deal tracking and pipeline visualization
- email automation and sequencing
- Reporting functionality
- 3rd party system integration
- email connection/tracking
- Support issues that have to be brought to the HubSpot support team are usually not easily resolved
June 12, 2024
Value for Money
HubSpot CRM allows us to be organized and effectively help us to track out sales performance as an individual, as a team and as a company level. The ability to export it and being compatible with other softwares are definitely a plus as well.
- Interface
- Usability
- Friendliness
- Can be even more interactive in UI portion.
- More customization feature will be great.