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Jotform

Jotform

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Overview

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data…

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Recent Reviews

A honest review from free user!

10 out of 10
November 08, 2023
well it really help me to build some kind of web/apps for my company, i can learn from Jotform how to use automation, even though i just …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Response tracking (87)
    9.3
    93%
  • Data export (88)
    9.3
    93%
  • Multiple question types (89)
    9.2
    92%
  • Custom logo/branding (91)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0.00

Cloud

Bronze

$29.00

Cloud
Monthly

Silver

$39.00

Cloud
Monthly

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.jotform.com/enterprise…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.4
Avg 7.7

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

9.1
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

9.1
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.2
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9
Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

8.7
Avg 8.1
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Product Details

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security.
It doesn’t matter what type of industry; Jotform Enterprise can automate form responses, enhanced team camaraderie and collaboration. Its forms, apps, and e-signature documents are a solution for healthcare providers, business services, educational institutions, nonprofits, government agencies, and field service management companies alike.
Beyond tools like Jotform Apps, Jotform Sign, Jotform Approvals, and others, Enterprise boasts features like encrypted forms, advanced security compliances, Single Sign-On (SSO), white labeling, multiple user access, report generation, data analysis, and much more. Jotform Enterprise users will also have access to a dedicated support team to provide assistance and answers to any questions they may have.

Jotform Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Paper surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Single page survey
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Question design help
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching
  • Supported: Piping logic
  • Supported: Randomization

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration
  • Supported: Testimonials widget

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Custom survey URLs
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Vendor-offered crowdsourcing
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Jotform Screenshots

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Jotform Video

Jotform Enterprise

Jotform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Wufoo, Typeform, and Formstack Forms are common alternatives for Jotform.

Reviewers rate Changes to live survey highest, with a score of 9.5.

The most common users of Jotform are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(191)

Attribute Ratings

Reviews

(1-25 of 104)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I really enjoy the customizable features that Jotform allows user even in the free "starter" level. I've used other online survey builders and in the short time I've used Jotform I feel like an absolute pro. The interface is super user-friendly. Jotform's surveys don't "monkey" around, they are legit and fun to create!
  • Customizable
  • User-friendly
  • Dynamic Designs
  • More surveys in the "starter" level tier (even if that means more ads)
  • Higher limits in the "starter" level tier
I've used Jotform for training feedback and to collect information on what types of trainings peek the interests of my team. The data these surveys provide allow me to tailor my training program to various topics, skills, interests, or problem areas that need to be addressed. Seeing all the templates I know I'm just barely scratching the surface of what their software can do!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I started using Jotform tool as a novice. I had no formal training on creating forms and surveys, but was able to quickly navigate my way on the Jotform website. I literally am still discovering all of its capabilities. I initially sought it out as a helpful tool for event planning. I typically have used Jotform to create various forms including, but not limited to Sign-up sheets for internal staff events, meeting or initiative surveys, Event/Activity RSVP forms, Disclaimer forms, Waiver forms, etc.
  • Keeps all responses in one place
  • Very easy to design and use
  • Can quickly export responses to a spreadsheet and customize what you want to see
  • Increase the base submission limit
  • Maybe expand to include sample event invitations
Jotform has been an extremely helpful and easy to use resource for putting together event forms, sign-up sheets, collecting RSVPs, coordinating office activities and much more. The forms are easy to create, easy to circulate to staff via links even if the participants are outside of your organization. I absolutely love it!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to gather information about the organizational culture, the functioning of the teams, and the profile of the leaders. Its design allows us to quickly design forms that have the functionality and aesthetics we are looking for. The answers can be easily downloaded to be processed in Excel. In all these years we have received very good customer service.
  • Form design tools
  • Variety of gadgets for the forms
  • Information download
  • Accesibility in pc, mac and cell phones
  • Forms for cellphone
  • Automatic Reports
We use it to gather information about the organizational culture, the functioning of the teams, and the profile of the leaders. Its design allows us to quickly design forms that have the functionality and aesthetics we are looking for. The answers can be easily downloaded to be processed in Excel. In all these years we have received very good customer service.
Nicolae Stanca, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Amazing application. used it to build online user friendly forms, collect data for various applications, build apps to improve employees' and clients' experience. Very versatile and easy to use.
  • User friendly form builder
  • Online apps
  • Workflows
  • More types of fields
  • More flexible plans
  • An easier way to connect multiple forms and use data from various forms
Receive applications, receive feedback, submit data
November 17, 2023

Hooked on Jotform

Score 10 out of 10
Vetted Review
Verified User
Some insurance products require signed consent and Jotform's has been ideal to use for that purpose.
  • Customizable
  • Reliable
  • Easy to use
  • More header customizable options
  • More friendly user functions- some are confusing
  • Ease of use for the receiver
Jotform has been great at capturing consent signatures for me during the open enrollment process. Easy to use, professional, and always available. I love that I can customize my form to my branding with my logo, colors, and photos. It has been a very useful tool this open enrollment season.
November 13, 2023

Jotform UX

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Jotform in online conference document sign. It's easy to use. User interface is clear and intuitive. For the attendants, they can submit the signed document conveniently. Reduce the time that spend on exchanging of letters.
  • User interface
  • User experience
Document sign
Score 10 out of 10
Vetted Review
Verified User
well it really help me to build some kind of web/apps for my company, i can learn from Jotform how to use automation, even though i just building some reservations form for user on my office, it really helps me a lot!, i will reccomend this to my friends. one more reccomendations at least pricing terms should be have cheaper options. 30$/ months for just an simple apps is too much make it 10-15 with 500 submission or 200 submission
  • User interface
  • User experience
  • Looks
  • Customizeable
  • Integerations
  • perfomance
  • Features to scheduled
The Features, it really useful for someone who didnt know about HTML or web developments, and i think someone who even in it departement can use it very well
Alistair Gilfillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Jotform for our Purchase Order approvals, team member staff files and basic CRM database. We found that Jotform provides easy to use platforms to help us manage traditional pen and paper admin functions in an efficient electronic format. We started using the basic functions and are now working more with some advanced functions that Jotform has to streamline our administrative work.
  • Electronic staff file - team member database that can fit in with BCE requirements in South Africa
  • Streamlining basic approval processes for Purchase Orders
  • Animate the approval process flow so a user can see what actions will take place. The linear diagram does give a great visual representation. I usually have to do a few test runs to check how the approval process works in real time.
  • If you have multiple pages in a form, you can't preview the pages directly. You need to first enter data on the preview form before going to the next page.
I still need to see how customer contact information exports or integrates with bulk communication platforms.
Trish Lorenz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
While initially a little overwhelming, I have found that Jotform is an excellent site for my company to use to collect necessary information. Their customer support is top notch - responses are fast and thorough, and their integrations are plentiful. There are also so many helpful tutorials! The only other thing I wish were available would be an a la mode menu for your account - meaning, the only additional thing I would need would be more signed form availability. In order to get that, though, I have to upgrade to so much more that I wouldn't need. Other than that, though, I am very pleased with Jotform!
  • Helpful tutorial videos
  • Rapid responses from customer service/support
  • Multitude of integrations
  • More options for upgrading based on specific necessity
  • Live chat for support in real time
I am easily able to customize my forms to gather the exact information I need from my clients. I am also easily able to edit the forms I create to continue to customize as my business grows.
October 24, 2023

Don't sleep on Jotform!

Brint Hiatt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is a great intake and process-driven tool. We have used it to smooth the customer journey, as well as ensure that our internal processes go smoothly.
  • Conditional logic
  • Great look and feel for external users
  • Easy to create and edit
  • I've had to try to figure out some things on my own, that when I figured out how to do it, were not intuitive
For prototyping a new process, or where it needs to go to a client or other third party and you need it to look good as well as work well, Jotform is a great option. When the process is perfected, if you already have a CRM that can duplicate the functionality, then re-creating the form in your CRM or PM software could be better, to skip having to use Zapier to save money, but you'll have already figured out the process by then to eliminate issues.
Kristen Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Jotform to collect information regarding our list-building events. Jotform helps with communication between our company and the people involved in the event. We receive their information in a specific format that we need for our events. You can do this thanks to Jotform's special features. Also, the participants get a copy of their form sent to them so that we don't waste time going back and forth reminding them of what they put on the form.
  • Limits characters and words for specific fields
  • Send a copy of the form to specific people automatically
  • The forms are easy to set up
  • Jotform could improve on making it easier to find advanced features. Sometimes it's not always intuitive.
  • Embedding forms are a little tricky with Jotform compared to other similar products.
  • Formatting is a little difficult with fonts.
Jotform is great if you want to collect information in a very specific format. If you're looking to just collect information from people and you'll sort the information later, there are other products that can do that.

Jotform is also great if you have multiple team members or a staff that needs to communicate with the information that has been collected. Jotform makes it easy to share the data automatically.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use it to gather stories from freelance writers and contributing photographers.
  • provide prebuilt elements
  • provide widgets
  • provide options for distribution and promotion for universal participation
  • In my experience, occasionally get error message that's vague saying "Something went wrong" but it does not really go into the what part of that error message
  • In my experience, sometimes the page does not load although it can sometimes be resolved by refreshing the page or trying again to load the page.
  • I wish that the integration with Google sheets would include line hyperlinks to the files that are uploaded through our photo upload form. In my experience, it just gives the URL which would need to be pasted into a browser.
It took a while to figure out what the best integration would be for gathering the photos. Even though the PDF that is attached to the email notification of a submission has the feel and look of a "contact" sheet with thumbnails, the file size of each photo does not appear on it when testing even when that is one of the chosen elements in setting up the layout of the PDF.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I run a fitness center and i have Jotform integrated on my website so people can sign up easily and i can easily collect their data.
  • Gives options to add own fields for questions
  • templates ready to use
  • provides a handy overview on excel which can also be downloaded
  • securely stored data
  • option to overwrite / merge when people submit multiple forms
Great for fitness industry, I've used to create a Health information ( PAR-Q ) form which has eliminated the need for people to fill in paper forms and saves time as people can just come straight to class having already filled the necessary forms so no delay in getting starting on time.
Bess Wadler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Jotform to build forms for other organizations. Its conditional logic is robust enough for most of the forms I am asked to build. It has decent support for multiple languages, including writing forms in rtl languages.
  • Conditional logic, including decisions based on calculated answers
  • Localized forms with support for multiple languages
  • HIPPA compliant forms
  • fully responsive, seamless embedding into web pages
  • improved support for rtl languages in PDF builder
  • streamlined process for assisted functions such as transferring forms to another account
  • improved collaboration on forms and related elements such as PDF builder
Jotform shines on forms with conditional logic that will be embedded into a web page. In my opinion, it lacks a robust collaboration environment where multiple users can work on a form, or different elements of a form. PDFs for forms in a rtl language can only be produced with the question to the left and answer to the right.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
we use Jotform for Performance Management Form, Approval Workflow for Purchase Order
  • Quick create form
  • store data with instant
  • easy to design
  • can mapping the List box with some master that connect to some database (sheet)
  • can have comparison sheet with one form an another form results
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The Jotform app builder is an absolutely incredible resource, even more so in light of it being free! I have successfully created and implemented apps using Jotform that allow my students to track their practice time (I teach music) and am working on creating one that will allow them to access resources directly in the app to support their learning.
  • Accessibility for free
  • User interface
  • Easy to show form reports in app form
  • More widgets
  • Duplicate settings option, especially for color scheme
  • Improved color input for customized settings
Jotform provided an incredibly useful app format for me to use with my students - using a form and a table showing the results, I am able to see students track their practice and they can motivate each other in real time!
Gary Oversen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In an era where data collection reigns supreme, finding efficient and user-friendly form-creation software is paramount. Look no further than JotForm! As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights. JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time. With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. One standout feature of JotForm is its powerful form builder. Drag-and-drop functionality makes assembling forms a breeze, and the real-time preview ensures that every element is perfectly placed. Conditional logic allows for dynamic form experiences, tailoring questions based on respondents' previous answers. This not only enhances user engagement but also streamlines data collection by eliminating unnecessary questions. Data security is paramount, and JotForm understands that. The platform offers a range of security options, including encryption and compliance with regulations like GDPR, HIPAA, and CCPA. This is particularly beneficial for businesses and organizations that handle sensitive information. Moreover, JotForm isn't just about form creation; it's a comprehensive data collection solution. The integration options are extensive, enabling seamless connections with popular tools like Google Sheets, Salesforce, and Mailchimp. This means that the data you collect can effortlessly find its way into your existing workflows, eliminating manual data entry and potential errors. Customer support deserves a special mention. JotForm's support team is incredibly responsive and knowledgeable. Whether you have a simple query or need assistance with complex customization, their support team is ready to guide you every step of the way. In conclusion, JotForm is a game-changing online form creation software that caters to both beginners and seasoned professionals. Its user-friendly interface, vast template library, powerful form builder, and robust security features make it a standout choice in a sea of form-creation tools. Whether you're collecting customer feedback, processing event registrations, or conducting surveys, JotForm is your one-stop solution for elegant and effective online forms. Say goodbye to cumbersome data collection – JotForm has arrived to streamline and elevate your processes to a whole new level.
  • Reliable
  • Flexible
  • Functional
  • Add a lower tier price than what's available
With a vast selection of pre-designed templates to choose from, ranging from event registrations to customer feedback surveys, JotForm caters to a broad spectrum of needs. Each template is fully customizable, allowing you to align the form's aesthetics with your brand identity effortlessly. JotForm has arrived to streamline and elevate your processes to a whole new level.
August 17, 2023

MADE MY LIFE EASIER!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customization
  • User Friendly
  • Quality PDFs
  • I'd like to see even more widgets and plug ins
I use Jotform to create pesticide record documenting forms for my small business. Once my business scales, I will definitely continue to use Jotform as it allows me to customize the elements on my document without the need for coding (which I dabble in but it's frustrating at best). If you are looking to create customizable and seamless forms I recommend just trying them. It's free!
August 04, 2023

Jotform Review!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use jotform in order for our clients to fill out a trip request form, which we then use to send automated emails in order to help our guests plan their desired trip. We have jotform as a plugin in our website and it has been extremely helpful in gathering our guests data.
  • Easy Website integration
  • Straight forward automated emails
  • Easy user interface
  • More options on conditional logic
From my experience if you have a website and are looking for a form in which you want to gather small amounts of user data in a fast and easy way, jotform is the way to go. I haven't run into any issues with the form that I have been using for said purpose and would highly recommend.
Score 10 out of 10
Vetted Review
Verified User
I currently use Jotform for registration of events.
  • Highly user friendly
  • Customizable
  • Ease of downloading data
  • When adding logos, the sizing is too limited. This would be nice to customize on a larger scale than currently available.
Registration for events has been primarily the scenario where Jotform has been used based on my experience.
Aditya Phute | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Jotform to create short, yet succint product and communication evaluation surveys in the line of my work. The amazing flexibility of Jotforms, the ease of design and the integrations make it my go-to tool for surveys. I have recently started Jotform, I am still in my exploration phase, and so far, Jotform has not disappointed me! I am planning to purchase a premium version soon!
  • Object oriented survey design
  • Wide array of survey questions
  • Amazing library of widgets
  • Wide array of integrations for survey tabulations and results
  • Less number of submissions for the free version. Too restrictive! Not adequate for new users to experiment with and gain objective experience.
Jotform is best suited for: Short, quick, dipstick surveys, DocuSign

Jotform is less suited for: Long-form surveys with complicated nesting and conditional loops.
July 26, 2023

Jotform - The best!

Score 10 out of 10
Vetted Review
Verified User
The use of JotForm facilitated the inclusion of information about customers, and after some contact, it was automatically sent to the customer. The tool makes it very easy to create/maintain the information we need to collect, with the possibility of using rules to be inserted in certain situations depending on the context of the choices (answers). I've been using the service since 2018, and since then I've only seen improvements, especially in terms of integrations and widgets.
  • easy creation layout
  • Integrations
  • Widgets
  • It would be interesting to be able to consult fields of forms that have already been sent, so that in the future it will be possible to continue increasing the content.
The tool can adapt well to many different scenarios and models, and its use does not differ from niches, and can be used by any organization.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The forms are VERY easy to create and even easier to use. There are pre-defined forms that you can leverage as well. The other great thing about this company is their customer service- a few times I went on the chat as I couldn't figure out how to do something and they were able to help me. There are also a lot of informational videos online to help with form development.
  • Easy to Use
  • Clear Instruction
  • Great Customer Support
  • Better membership fees
  • Better download management
  • More field inserts
It is great for form development for large and small groups. It is also great for managing list. Very easy to add extra fields to the data view and use them as you would a spreadsheet.
Score 9 out of 10
Vetted Review
Verified User
We use Jotform to help applicants better describe their experience in order for us to vet them as placement candidates. We have Jotform sent out via email and also through our website and indeed. We needed a way to get candidates to fill out an easy and mobile friendly application in one place where we can review it as a PDF after.
  • I like that it is mobile friendly
  • It is very easy to create forms
  • Its easy to turn forms into PDFs
  • It is hard to upload documents/photos onto the form from your mobile
  • It can be a little challenging to edit a form you made from a scanned PDF
Jotform is great for anyone looking for a simple way to collect forms that people can fill out easily. For example we use it for recruitment purposes to have applicants fill it out.
Score 7 out of 10
Vetted Review
Verified User
We use Jotform on a day to day to collect information from Mentorship program interest, to registration for events, feedback, and everything in between. It's a solid place we can easily create forms for all types of uses. It's easy to use, easy to edit, easy to download/save information and easy to organize.
  • Organization
  • Custom branding options
  • Easy to use
  • No ability to purchase additional submissions without upgrading your whole account
  • Not easy to direct users back to edit their submissions
Jotform is well suited:
  • If you need easy to create, aesthetically pleasing forms.
  • If you don't need anything too complicated.
  • If you are looking to collect payment for a registration system.
Jotform is less appropriate:
  • If your "form-fillers" need to be able to go back in and updated their information.
  • If your submission needs vary -- there's not a way to purchase additional submissions for one-time use
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